A System Error has occured?

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  • voyger
    Senior Member
    • Jun 2017
    • 381

    A System Error has occured?

    after clear up my browser cache and cookie can't login to my test forum the forum was closed

    try to log in get this error how can solve this problem?

    A System Error has occurred.
    The software is experiencing a systems error.
    You should attempt to repeat your last action. If this error occurs again, please contact the site administrator.
    ……………………………………………………………………………………………………………………….
    found this log from the server

    Error :API Error
    Controller: user
    Method: fetchAdminUser
    Error(s):
    array (
    0 =>
    array (
    0 => '<div class="forum-off restore">Sorry, the board is unavailable at the moment while we are testing some functionality. We will be back soon...</div>',
    ),
    )

    on line 976 in /home/clients/21143e8b83f7568d
    a4039b68d3d6faa4/prova/
    includes/vb5/template/runtime.
    php
    Step 0: showErrorPage() called on line 289 in /home/clients/21143e8b83f7568d
    a4039b68d3d6faa4/prova/
    includes/vb5/applicationabstra
    ct.php
    Step 1: handleException() called
    Exception API Error
    Controller: vbshout_core
    Method: getCopyright
    Error(s):
    array (
    0 =>
    array (
    0 => '<div class="forum-off restore">Sorry, the board is unavailable at the moment while we are testing some functionality. We will be back soon...</div>',
    ),
    )

    on line 976 in /home/clients/21143e8b83f7568d
    a4039b68d3d6faa4/prova/
    includes/vb5/template/runtime.
    php
    voyger.: In Almighty God I trust, everyone else has to provide evidence."

    vBulletin Version 5.5.5
  • Wayne Luke
    vBulletin Technical Support Lead
    • Aug 2000
    • 74111

    #2
    Appears the error is caused by an addon due to the fact that your site is turned off. Turn your forums back on using tools.php. You can read about how to use this file here: https://www.vbulletin.com/forum/arti...sing-tools-php
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API

    Comment

    • In Omnibus
      Senior Member
      • Apr 2010
      • 2310

      #3
      If I were you I would lose vBShout since it's entirely unsupported. But that's just my opinion.

      Comment

      • voyger
        Senior Member
        • Jun 2017
        • 381

        #4
        thanks wayne you are a life saver done it ok
        at first run to problem with Edge is **** browser don't know why I keep using was going strait to upgrade didn't show any option

        then use google chrome click " enter system tools" another page open click on open forum job done the forum came alive again

        thanks 0mnibus for your thoughts the forum in question is just for test bits and pieces

        regards
        voyger.: In Almighty God I trust, everyone else has to provide evidence."

        vBulletin Version 5.5.5

        Comment

        • Mark.B
          vBulletin Support
          • Feb 2004
          • 24287
          • 6.0.X

          #5
          Everything in the default software should work fine in Edge.
          MARK.B
          vBulletin Support
          ------------
          My Unofficial vBulletin 6.0.0 Demo: https://www.talknewsuk.com
          My Unofficial vBulletin Cloud Demo: https://www.adminammo.com

          Comment

          • WyldFyre
            New Member
            • Aug 2011
            • 2

            #6
            Interestingly, I've run into this same problem on a fresh install with no addons with the board offline.

            While I was logged in, I had no problems using the site or the Admin CP.
            After I logged out, I got the error message.and could not log into the Admin CP (throwing password error with saved password & manual entry on 2 different admin accounts)

            Ran tools.php & everything seems happy again it seems I have to log in a couple times to get it to take nevermind... either intermittent or it's back to normal.

            Comment

            • Wayne Luke
              vBulletin Technical Support Lead
              • Aug 2000
              • 74111

              #7
              Originally posted by WyldFyre
              Interestingly, I've run into this same problem on a fresh install with no addons with the board offline.

              While I was logged in, I had no problems using the site or the Admin CP.
              After I logged out, I got the error message.and could not log into the Admin CP (throwing password error with saved password & manual entry on 2 different admin accounts)
              Yes. It is a known bug and fixed in the next version. If you turn your site off right now, the only way to turn it back on if you logout is with tools.php.
              Translations provided by Google.

              Wayne Luke
              The Rabid Badger - a vBulletin Cloud demonstration site.
              vBulletin 5 API

              Comment

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