Lost Password Not Working

**Wayne Luke** · Thu 17 Jan '19, 10:39am

That could be a vBulletin 4.X email. The password reset functionality has been streamlined in vBulletin 5. Please check the contents of your lostpw_gemailbody phrase. It should be:

Code:

Dear {1},

You have requested to reset your password on {2} because you have forgotten your password. If you did not request this, please ignore it. It will expire and become useless in 24 hours time.

To reset your password, please visit the following page:
{4}

Your username is: {1}

To edit your profile, first login with the parameters above. Then go to this page:
{3}/settings/profile

All the best,
{2}

If you have anything in the translation box, please delete it.

**michaeljulan** · Fri 18 Jan '19, 4:33am

Here is what is in the lostpw_gemailbody.

The email works fine as do the links in the email. It's the Web page that tries to load after you click the Send Email button that loads the message {"response":null}

Attached Files

**Wayne Luke** · Fri 18 Jan '19, 8:30am

Well the response:null is probably the correct response. Your webserver should not instruct the browser to display it. It is a JSON response and how the Web App in your browser talks to the server and vice versa. You should make sure it has the proper mimetype and handling on the server.

**michaeljulan** · Fri 18 Jan '19, 9:22am

We are not seeing the popup that is shown after you click on Send Email. Attached is a screen shot from another site that is using 5.4.3

**Wayne Luke** · Fri 18 Jan '19, 9:47am

The "{response:null}" is what would tell the Javascript to show this. It should not ever show on the screen. What are the headers of the page when you see response:null on the screen?

**michaeljulan** · Fri 18 Jan '19, 9:53am

<html><head></head><body><pre style="word-wrap: break-word; white-space: pre-wrap;">{"response":null}</pre></body></html>

**Wayne Luke** · Fri 18 Jan '19, 9:56am

Those aren't the page headers. That is the HTML source code.

I can't solve this issue with the information given. We'll need a proper support ticket with full access to the server and AdminCP.

**michaeljulan** · Fri 18 Jan '19, 10:48am

Ticket submitted.

Thanks

**michaeljulan** · Wed 23 Jan '19, 12:43pm

Any help available??

**Wayne Luke** · Wed 23 Jan '19, 12:50pm

I've replied to your ticket. You should follow up there in the future. Closing this topic since trying to chase a support issue in two locations is not productive.

Lost Password Not Working

Lost Password Not Working

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