Issue logging into my site

[Tariq M. Waheed]

Thank you Sir can we create a support ticket please I need some help

[Wayne Luke]

What is the error with the site in Debug mode? Otherwise, we'll need a support ticket to login and check the site out.

https://www.vbulletin.com/go/vb5debug

[OrganForum]

FWIW, when I had this problem, it seemed localized to the use of Edge and I thought it might be a problem with Edge. So, I switched my regular browsing over to Chrome, and sure enough after a time the problem occurred there as well. Since the problem is intermittent, switching to a different browser only when the problem occurs is not likely to reveal anything. As mentioned previously, my problem was cookie related and has not re-occurred since changing the cookie prefixes back to the default 'bb'

[Tariq M. Waheed]

OK thanks

[Mark.B]

This issue only happens when I use Google Chrome when I try to log in.

Is there anything I can do to fix this problem I repeat on any other browser I have no problem only Google Chrome.

If it's one browser then it's a local issue.

Make sure you have cleared the Chrome cache and restarted Chrome. Chrome can cache things aggressively and it may be caching an error page.

[Tariq M. Waheed]

This error should only appear if there is an issue with connecting with a proper vBulletin 5 Database. Are you sure you didn't change the table prefix on accident?

This issue only happens when I use Google Chrome when I try to log in.

Is there anything I can do to fix this problem I repeat on any other browser I have no problem only Google Chrome.

[Tariq M. Waheed]

Thanks for the information comrade.

[OrganForum]

My problem wasn't with the database prefix and connectivity, it was the cookie prefix and those were the ones I changed in the config files. Changing the table prefix would have hosed the whole site, not just a random sign-in now and then. If I deleted the cookies I could then sign in. If I did not, I had to either sign on another browser or wait some period of time, I assume for a cookie to expire, after which I could sign in with that browser again.

[Wayne Luke]

This error should only appear if there is an issue with connecting with a proper vBulletin 5 Database. Are you sure you didn't change the table prefix on accident?

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Tariq,

I visited your site and it is loading properly for me. I don't have a login to check anything beyond a guest user. Is this still occurring? Did you receive an email about a database error? If so, what is it?

[OrganForum]

FWIW, I had this happen. I think it's related to cookie prefixes. I had changed the cookie prefixes in both config files from the default 'bb' to 'of' prior to the installation. Whenever the issue occurred, clearing the browser cookies fixed the problem for a while, but it would return, usually after switching between the site and the AdminCP. Happened using both Edge and Chrome browsers. I noticed that although I'd changed the prefix to 'of' and cookies with that prefix were being sent, cookies with a 'bb' prefix also continued to appear.

Changing the cookie prefix back to 'bb' in both config files has fixed the problem and I've not had a reoccurrence since.

I did not attempt to reproduce the problem by setting the prefixes back to 'of', however. Just know that using the defaults fixed the issue for me.

[Mark.B]

Does this only happen with your own account?

[Tariq M. Waheed]

Happy New Year's to all vbulletin support.

I am having problems logging into my site I took a screenshot of the message that comes up when I try to sign in with my name this happened in the past and it was fixed by tech support.