Ad Modules not working since upgrading to 5.4.4

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  • munsterfans
    New Member
    • Aug 2018
    • 20
    • 5.3.x

    Ad Modules not working since upgrading to 5.4.4

    I upgraded to 5.4.4 last night, and since then none of the ad modules are displaying ads. Is this a known issue?
  • In Omnibus
    Senior Member
    • Apr 2010
    • 2310

    #2
    I haven't seen or heard any other mentions of this issue. Are these Google Adsense ads?

    Comment

    • munsterfans
      New Member
      • Aug 2018
      • 20
      • 5.3.x

      #3
      Yes, they are. Definitely related to the upgrade, ads were appearing fine prior.

      The version prior to upgrade was 5.4.3

      Comment

      • munsterfans
        New Member
        • Aug 2018
        • 20
        • 5.3.x

        #4
        I have to go into every single ad module and de-activate and re-activate every ad to get them to appear. What a bloody inconvenience!

        Comment

        • munsterfans
          New Member
          • Aug 2018
          • 20
          • 5.3.x

          #5
          Having updated to 5.5, I am experiencing the same problem. I know deactivating each ad and reactivating it fixes it, but this is a major inconvenience and the problem should be investigated by vB.

          As an aside, why aren't widgets reusable?

          Comment

          • Mrs.T
            Senior Member
            • Nov 2007
            • 1210
            • 6.0.X

            #6
            Just for information - upgraded to 5.5.0 last week, no problems with our Google ads

            Comment

            • In Omnibus
              Senior Member
              • Apr 2010
              • 2310

              #7
              Originally posted by munsterfans
              Having updated to 5.5, I am experiencing the same problem. I know deactivating each ad and reactivating it fixes it, but this is a major inconvenience and the problem should be investigated by vB.

              As an aside, why aren't widgets reusable?
              This sounds like you have something blocking the script. Do you have an ad blocker that blocks JS?

              Comment

              • munsterfans
                New Member
                • Aug 2018
                • 20
                • 5.3.x

                #8
                Originally posted by In Omnibus

                This sounds like you have something blocking the script. Do you have an ad blocker that blocks JS?
                I do not. This is for all users, so it's not a client side issue.

                Edit: looking at the page source, the ad modules are not there at all.
                Last edited by munsterfans; Thu 31 Jan '19, 5:54am.

                Comment

                • Wayne Luke
                  vBulletin Technical Support Lead
                  • Aug 2000
                  • 73981

                  #9
                  This isn't something that should be happening. It did happen in the past but we put in work to make sure it didn't happen again. We would need access to the database backup you made before upgrading to determine why you're still having this problem.
                  Translations provided by Google.

                  Wayne Luke
                  The Rabid Badger - a vBulletin Cloud demonstration site.
                  vBulletin 5 API

                  Comment

                  • glennrocksvb
                    Former vBulletin Developer
                    • Mar 2011
                    • 4011
                    • 5.7.X

                    #10
                    Check the usergroup permission in the module configuration. Make sure that the module is shown to all usergroups or intended usergroups

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                    • munsterfans
                      New Member
                      • Aug 2018
                      • 20
                      • 5.3.x

                      #11
                      Originally posted by Glenn Vergara
                      Check the usergroup permission in the module configuration. Make sure that the module is shown to all usergroups or intended usergroups
                      So, how did it work prior to upgrade then?

                      Originally posted by Wayne Luke
                      This isn't something that should be happening. It did happen in the past but we put in work to make sure it didn't happen again. We would need access to the database backup you made before upgrading to determine why you're still having this problem.
                      Excellent, thank you. How can I get it to you? The uncompressed .sql file is 1.8GB, compressed as a .zip is ~400MB

                      Comment

                      • Wayne Luke
                        vBulletin Technical Support Lead
                        • Aug 2000
                        • 73981

                        #12
                        Usually people share their database via their favorite cloud storage. Simply share the link in a support ticket.
                        Translations provided by Google.

                        Wayne Luke
                        The Rabid Badger - a vBulletin Cloud demonstration site.
                        vBulletin 5 API

                        Comment

                        • glennrocksvb
                          Former vBulletin Developer
                          • Mar 2011
                          • 4011
                          • 5.7.X

                          #13
                          Originally posted by munsterfans
                          So, how did it work prior to upgrade then?
                          Maybe the upgrade messed up the module's usergroup permission? Just guessing. You'll never know until you check as I suggested. It'll take a minute or less to do so.


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