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  • My Host Is Threatening To Shut Down Server For This Reason

    Hi VB support. Im trying to figure out whats happening here. I am not a technical person. The email in question is for a member of mine. The email is not active. So i changed it to mine. And namecheap says they are still getting these email bounces. Ill post the emails.

    Hello,

    It has come to our attention that there is a high number of similar bounced emails queued on your server. The emails bounce with the following reason: 550 5.1.1 unknown or illegal alias: mark.gowlovech@me.com

    It seems that the correspondence has a nature of auto-generated notifications, therefore it is required to configure the script that generates the notifications to resolve the issue.

    Please resolve the issue within 24 hours and get back to us with the result; otherwise, we will be forced to suspend the server. We will keep monitoring the issue. If your server activity negatively affects the overall performance of our service or if the email queue considerably grows, we may be forced to suspend the server at once to our regret.

    Please look into this issue as in case of repetitive complaints, the server may be terminated.

    Please let us know if you have any questions.

    You may find additional details below/attached.
    ============================================
    Bounced queue - 1114
    ------------------------
    Regards,
    Den Murin
    Legal & Abuse Department
    Namecheap, Inc.
    ------------------------
    Regards,
    Den Murin
    Legal & Abuse Department
    Namecheap, Inc.

    Ticket Details
    Ticket ID: HOB-317-45998
    Department: Hosting -- Suspended Accounts
    Type: Issue
    Status: Awaiting Staff Response
    Priority: High

    Helpdesk: https://support.namecheap.com/index.php?


    _________________________________________________________


    ​​​​​​Hello,

    Thank you for your response.

    Unfortunately, the issue persists and there are currently 1355 bounced emails queued on the server. It seems that the issue is captcha related and the emails are being sent with the help of this script: ~thepowderblues.com/forum/index.php

    Please configure its settings in order to get the issue resolved.

    Looking forward to hearing from you.

    ________________________________________________
    1fzuxV-0006xD-La-D
    --1536719569-eximdsn-1077854753
    Content-type: text/plain; charset=us-ascii

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    mark.gowlovech@me.com
    host mx2.mail.icloud.com [17.178.102.83]
    SMTP error from remote mail server after RCPT TO:<mark.gowlovech@me.com>:
    550 5.1.1 unknown or illegal alias: mark.gowlovech@me.com

    --1536719569-eximdsn-1077854753
    Content-type: message/delivery-status

    Reporting-MTA: dns; server2.thepowderblues.com

    Action: failed
    Final-Recipient: rfc822;mark.gowlovech@me.com
    Status: 5.0.0
    Remote-MTA: dns; mx2.mail.icloud.com
    Diagnostic-Code: smtp; 550 5.1.1 unknown or illegal alias: mark.gowlovech@me.com

    --1536719569-eximdsn-1077854753
    Content-type: message/rfc822

    Return-path: <webmaster@thepowderblues.com>
    Received: from admin by server2.thepowderblues.com with local (Exim 4.91)
    (envelope-from <webmaster@thepowderblues.com>)
    id 1fzuxT-0006wI-Bx
    for mark.gowlovech@me.com; Wed, 12 Sep 2018 02:32:47 +0000
    To: mark.gowlovech@me.com
    Subject: There is a new post in Forum College Football Hot Off The Wire
    X-PHP-Script: www.thepowderblues.com/forum/index.php for 172.101.252.167
    X-PHP-Originating-Script: 1001:mail.php
    From: "The Powder Blues" <webmaster@thepowderblues.com>
    Auto-Submitted: auto-generated
    Message-ID: <20180912023247.20cf1109392a@www.thepowderblues.com>
    MIME-Version: 1.0
    Content-Type: text/plain; charset="UTF-8"
    Content-Transfer-Encoding: 8bit
    X-Mailer: vBulletin Mail via PHP
    Date: Wed, 12 Sep 2018 02:32:47 +0000

    Chargerville has just posted in the College Football Hot Off The Wire forum of The Powder Blues under the title University of Maine trolls UCF over cancelled game against UNC

    This topic is located at http://www.thepowderblues.com/forum/node/551179

    Here is the message that has just been posted:
    ***************
    Well this is something interesting. Last season, UCF canceled its Sept. 30 game against Maine so that the Knights could play Memphis instead after Hurricane Irma forced the two AAC teams to cancel the week before.On Tuesday, UCF announced that its game against North Carolina had been canceled due to the impending arrival of Hurricane Francine.And the Black Bears didn’t waste the opportunity to throw a bit of shade at the program that ditched them in favor of a conference matchup a year ago.
    “Hey UCF,” Maine Football tweeted. “We’re sorry to hear that your game is cancelled this weekend. Still waiting to hear about the makeup date from our 2017 cancellation…
    “We have an open date this Saturday at Alfond Stadium.
    “Whad’ya say, National Champs?”
    That last dig about “National Champs” is particularly awesome, as you’re likely aware the Knights made a huge deal about not being invited to the College Football Playoff last year despite being undefeated.But they didn’t play against Maine. So who knows what really migh

    More...
    ***************

    --1536719569-eximdsn-1077854753--


  • #2
    Remove the bounce e-mail address in the admincp. Leave it blank.

    Comment


    • #3
      Originally posted by In Omnibus View Post
      Remove the bounce e-mail address in the admincp. Leave it blank.
      Is there maybe a little more detail on the instructions? Where is that?

      Comment


      • #4
        Ok i found it. The address is blank.

        Comment


        • #5
          Are you using an outbound SMTP email server? If so remove it for the time being.

          Comment


          • #6
            SMPT email is set to "no"

            What happens if i simply put my personal email in the bounce email box?

            Comment


            • #7
              Any mails in the mailqueue? The front page of the admincp should tell you this.
              MARK.B | vBULLETIN SUPPORT

              TalkNewsUK - My vBulletin 5.4.2 Demo - FEATURING "ROUTE BY NODE"!
              AdminAmmo - My Cloud Demo

              Comment


              • #8
                Find the users in your AdminCP. For example:

                Code:
                Action: failed
                Final-Recipient: rfc822;mark.gowlovech@me.com
                Status: 5.0.0
                Remote-MTA: dns; mx2.mail.icloud.com
                Diagnostic-Code: smtp; 550 5.1.1 unknown or illegal alias: mark.gowlovech@me.com
                Once you have found choose "Remove Subscriptions" from the quicklink menu. They will no longer get notified. Whether you delete the account or not is up to you.
                Translations provided by Google.

                Wayne Luke
                The Rabid Badger - a vBulletin Cloud customization and demonstration site.
                vBulletin 5 Documentation - Updated every Friday. Report issues here.
                vBulletin 5 API - Full / Mobile
                I am not currently available for vB Messenger Chats.

                Comment

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