problem send mass email to user

[voyger]

got a problem send mass email to user

send mass email to all

been told from user and adnin they haven't receive email
send a test email to admin and user they receive the test email when i send mass email some admin and user don't receive any email
can somebody tell as where i going wrong

thanks

[glennrocksvb]

Maybe it goes to their spam folder? Or their email provider is blocking the email from your domain?

[voyger]

checked with few user they saying they haven't found in

spam folder or any ware i don't believe their email provider is blocking the email from my domain

send a test email they do receive ok

[glennrocksvb]

Do you see pending emails in the mailqueue? You will see this in the AdminCP home page.

[voyger]

can't found

pending emails in the mailqueue on cpanel
can you elaborate step by step
thanks

[glennrocksvb]

It is labeled "Number of Queued E-Mails" in the AdminCP home page.

[Wayne Luke]

What do your mail logs from the server say?

[voyger]

It is labeled "Number of Queued E-Mails" in the AdminCP home page.

thanks glen found it don't know where i was looking silly me

Number of Queued E-Mails is = 0

at wayne will have a look

mail logs from the server let you know

[voyger]

as I still got problem some of my user don't receive email
can you tell me were I can found the email log on my server

thanks in advance

[Wayne Luke]

Your hosting provider can provide access to the email logs on your server. We have no way of knowing where it is or even which email daemon you're using.

Setting up and using an Authenticated SMTP server for email is the best way to make sure your email isn't bounced as spam.

[voyger]

thanks wayne
can you tell us will be enough only to enable SMTP Email

do I need to fill SMTP Host and SMTP Port ?

thanks

[Wayne Luke]

You need to have a valid SMTP server to use. Most hosting providers provide one so you can use your email client with emails on your domain.

Server Name / IP
Port
SMTP User (usually the email address)
and password