I have had two users complain that their ignore list keeps clearing out. Running 5.4.1 (upgraded recently from 3.8.8). Is there a known bug or fix for this issue?
Ignore List is clearing out
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We've had this complaint before but have never been able to recreate it or obtain a database with the issue to recreate it. Until we can recreate it, we can't provide a fix.Translations provided by Google.
Wayne Luke
The Rabid Badger - a vBulletin Cloud demonstration site.
vBulletin 5 APIComment
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I've never been able to recreate it personally, but I do know, as Wayne says, this isn't the first we've heard of the problem.MARK.B
vBulletin Support
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My Unofficial vBulletin 6.0.0 Demo: https://www.talknewsuk.com
My Unofficial vBulletin Cloud Demo: https://www.adminammo.comComment
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We would need to have a copy of the database. You can open a support ticket is that we can follow up from there.Translations provided by Google.
Wayne Luke
The Rabid Badger - a vBulletin Cloud demonstration site.
vBulletin 5 APIComment
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Well the ignore list does not work anyway so maybe the first step would be to fix this known bug before fixing the clearing out...Comment
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Interesting comment. I do not use the list but my users have said its functionality is much-improved since our upgrade. What doesn't work, exactly?Comment
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Not all bugs appear for all users. That is one of the issues with tracking down ignore list issues.
For instance, I cannot mark Private Messages as read or create new blog entries on this forum. However, I cannot recreate these issues on test installations and no one else seems to have the problem here.Translations provided by Google.
Wayne Luke
The Rabid Badger - a vBulletin Cloud demonstration site.
vBulletin 5 APIComment
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For the ignore list emptying issue, does it happen if they save the page on the Account tab? If they save on any other tab it seems to empty. A fix for this aspect is being looked into.Translations provided by Google.
Wayne Luke
The Rabid Badger - a vBulletin Cloud demonstration site.
vBulletin 5 APIComment
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