Ignore List is clearing out

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  • lottidah
    Senior Member
    • Dec 2004
    • 214

    Ignore List is clearing out

    I have had two users complain that their ignore list keeps clearing out. Running 5.4.1 (upgraded recently from 3.8.8). Is there a known bug or fix for this issue?
  • lottidah
    Senior Member
    • Dec 2004
    • 214

    #2
    Hi, any help here?

    Comment

    • Wayne Luke
      vBulletin Technical Support Lead
      • Aug 2000
      • 73976

      #3
      We've had this complaint before but have never been able to recreate it or obtain a database with the issue to recreate it. Until we can recreate it, we can't provide a fix.
      Translations provided by Google.

      Wayne Luke
      The Rabid Badger - a vBulletin Cloud demonstration site.
      vBulletin 5 API

      Comment

      • lottidah
        Senior Member
        • Dec 2004
        • 214

        #4
        So are you saying you need a copy of our database? Or you need us to figure out the exact steps that cause it?

        Comment

        • Mark.B
          vBulletin Support
          • Feb 2004
          • 24286
          • 6.0.X

          #5
          Originally posted by lottidah
          So are you saying you need a copy of our database? Or you need us to figure out the exact steps that cause it?
          I would probably start with the first.....once we can recreate it it can be passed over to the developers.

          I've never been able to recreate it personally, but I do know, as Wayne says, this isn't the first we've heard of the problem.
          MARK.B
          vBulletin Support
          ------------
          My Unofficial vBulletin 6.0.0 Demo: https://www.talknewsuk.com
          My Unofficial vBulletin Cloud Demo: https://www.adminammo.com

          Comment

          • Wayne Luke
            vBulletin Technical Support Lead
            • Aug 2000
            • 73976

            #6
            We would need to have a copy of the database. You can open a support ticket is that we can follow up from there.
            Translations provided by Google.

            Wayne Luke
            The Rabid Badger - a vBulletin Cloud demonstration site.
            vBulletin 5 API

            Comment

            • plongeur.com
              Senior Member
              • Mar 2017
              • 239
              • 5.2.x

              #7
              Well the ignore list does not work anyway so maybe the first step would be to fix this known bug before fixing the clearing out...

              Comment

              • lottidah
                Senior Member
                • Dec 2004
                • 214

                #8
                Originally posted by plongeur.com
                Well the ignore list does not work anyway so maybe the first step would be to fix this known bug before fixing the clearing out...
                Interesting comment. I do not use the list but my users have said its functionality is much-improved since our upgrade. What doesn't work, exactly?

                Comment

                • twistsol
                  Senior Member
                  • Mar 2015
                  • 128
                  • 6.X

                  #9
                  Originally posted by lottidah

                  Interesting comment. I do not use the list but my users have said its functionality is much-improved since our upgrade. What doesn't work, exactly?


                  I get complaints on this all the time from users on our site. The most recent was about a week ago.

                  Comment


                  • lottidah
                    lottidah commented
                    Editing a comment
                    Thanks, we have not encountered this so far.
                • Wayne Luke
                  vBulletin Technical Support Lead
                  • Aug 2000
                  • 73976

                  #10
                  Not all bugs appear for all users. That is one of the issues with tracking down ignore list issues.

                  For instance, I cannot mark Private Messages as read or create new blog entries on this forum. However, I cannot recreate these issues on test installations and no one else seems to have the problem here.
                  Translations provided by Google.

                  Wayne Luke
                  The Rabid Badger - a vBulletin Cloud demonstration site.
                  vBulletin 5 API

                  Comment

                  • Wayne Luke
                    vBulletin Technical Support Lead
                    • Aug 2000
                    • 73976

                    #11
                    For the ignore list emptying issue, does it happen if they save the page on the Account tab? If they save on any other tab it seems to empty. A fix for this aspect is being looked into.
                    Translations provided by Google.

                    Wayne Luke
                    The Rabid Badger - a vBulletin Cloud demonstration site.
                    vBulletin 5 API

                    Comment

                    • lottidah
                      Senior Member
                      • Dec 2004
                      • 214

                      #12
                      Originally posted by Wayne Luke
                      For the ignore list emptying issue, does it happen if they save the page on the Account tab? If they save on any other tab it seems to empty. A fix for this aspect is being looked into.
                      I'll ask. Thank you.

                      Comment

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