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  • Ignore List is clearing out

    I have had two users complain that their ignore list keeps clearing out. Running 5.4.1 (upgraded recently from 3.8.8). Is there a known bug or fix for this issue?

  • #2
    Hi, any help here?

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    • #3
      We've had this complaint before but have never been able to recreate it or obtain a database with the issue to recreate it. Until we can recreate it, we can't provide a fix.
      Translations provided by Google.

      Wayne Luke
      The Rabid Badger - a vBulletin Cloud customization and demonstration site.
      vBulletin 5 Documentation - Updated every Friday. Report issues here.
      vBulletin 5 API - Full / Mobile
      I am not currently available for vB Messenger Chats.

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      • #4
        So are you saying you need a copy of our database? Or you need us to figure out the exact steps that cause it?

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        • #5
          Originally posted by lottidah View Post
          So are you saying you need a copy of our database? Or you need us to figure out the exact steps that cause it?
          I would probably start with the first.....once we can recreate it it can be passed over to the developers.

          I've never been able to recreate it personally, but I do know, as Wayne says, this isn't the first we've heard of the problem.
          MARK.B | vBULLETIN SUPPORT

          TalkNewsUK - My vBulletin 5.4.4 Demo
          AdminAmmo - My Cloud Demo

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          • #6
            We would need to have a copy of the database. You can open a support ticket is that we can follow up from there.
            Translations provided by Google.

            Wayne Luke
            The Rabid Badger - a vBulletin Cloud customization and demonstration site.
            vBulletin 5 Documentation - Updated every Friday. Report issues here.
            vBulletin 5 API - Full / Mobile
            I am not currently available for vB Messenger Chats.

            Comment


            • #7
              Well the ignore list does not work anyway so maybe the first step would be to fix this known bug before fixing the clearing out...

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              • #8
                Originally posted by plongeur.com View Post
                Well the ignore list does not work anyway so maybe the first step would be to fix this known bug before fixing the clearing out...
                Interesting comment. I do not use the list but my users have said its functionality is much-improved since our upgrade. What doesn't work, exactly?

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                • #9
                  Originally posted by lottidah View Post

                  Interesting comment. I do not use the list but my users have said its functionality is much-improved since our upgrade. What doesn't work, exactly?
                  https://tracker.vbulletin.com/vbulle...sues/VBV-17030

                  I get complaints on this all the time from users on our site. The most recent was about a week ago.

                  Comment


                  • lottidah
                    lottidah commented
                    Editing a comment
                    Thanks, we have not encountered this so far.

                • #10
                  Not all bugs appear for all users. That is one of the issues with tracking down ignore list issues.

                  For instance, I cannot mark Private Messages as read or create new blog entries on this forum. However, I cannot recreate these issues on test installations and no one else seems to have the problem here.
                  Translations provided by Google.

                  Wayne Luke
                  The Rabid Badger - a vBulletin Cloud customization and demonstration site.
                  vBulletin 5 Documentation - Updated every Friday. Report issues here.
                  vBulletin 5 API - Full / Mobile
                  I am not currently available for vB Messenger Chats.

                  Comment


                  • #11
                    For the ignore list emptying issue, does it happen if they save the page on the Account tab? If they save on any other tab it seems to empty. A fix for this aspect is being looked into.
                    Translations provided by Google.

                    Wayne Luke
                    The Rabid Badger - a vBulletin Cloud customization and demonstration site.
                    vBulletin 5 Documentation - Updated every Friday. Report issues here.
                    vBulletin 5 API - Full / Mobile
                    I am not currently available for vB Messenger Chats.

                    Comment


                    • #12
                      Originally posted by Wayne Luke View Post
                      For the ignore list emptying issue, does it happen if they save the page on the Account tab? If they save on any other tab it seems to empty. A fix for this aspect is being looked into.
                      I'll ask. Thank you.

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