Users Awaiting Email Confirmation

[Kevin Hu]

Hi all, anybody can help me?
many users register my forum. but they cant receive any activation email and become a member. their status are users awaiting email confirmation. How can i configure an email and send activation to them?

[Craig]

do you have it set for new users to be moderated?

[Kevin Hu]

What do you mean?

[Craig]

I misunderstood your question, so the above doesn't pertain to your issue.

In any event, there is a setting in the user registration of the admincp that allows all new registrations to be held for moderation until the administrator can verify the new registration. Once vetted, and if accepted, then the new registrant would get their email welcoming them. But this isn't what you were dealing with. Sounds like a hosting side issue with your email config.

[Wayne Luke]

If they are under "Users Awaiting Email Confirmation" then the system already tried to send them an email. What do your mail server's logs say about the rejected emails? You would have to ask your hosting provider about this.

[Kevin Hu]

Hi Luke, I tried many emails, but my register can’t receive an activation email from me.

[In Omnibus]

Hi Luke, I tried many emails, but my register can’t receive an activation email from me.

That means you have something wrong with your outgoing mail server. That's very likely a hosting issue.

[Wayne Luke]

In the AdminCP go to Maintenance -> Diagnostics. Choose the Email diagnostic and try to send an email to your personal address. What shows on the screen afterward?

[Kevin Hu]

Since email cant work. smtp port 25 forbidden by host provider. port 465 must support SSL. i need to spend extra 400 $ to buy ssl feature. Who can help me? now my forum delay. cant go to market.

[Kevin Hu]

If you can release more tutorail video. i think it is good , more and more people will buy your program. as i know youtube video stop update video from 4 years ago.

[Wayne Luke]

When I have time to update videos, I'll look into it.

[Kevin Hu]

please check erro picture. Thanks

[Wayne Luke]

That error means that Google is actively rejecting the username and password.

[Wayne Luke]

To use port 465 with Google's SMTP, you must make sure that the encryption method is set to SSL in the SMTP Secure Connection option on the Email Settings Page. If you want to use TLS, then you must use Port 587 with Google's SMTP. This setting has nothing to do with SSL on your own site. Just how your server communicates with Google's Servers.

[In Omnibus]

If they're trying to charge you $400 for SSL I would recommend a different host.

[Wayne Luke]

Same here.. Many offer SSL for free these days. Even vBulletin Cloud offers free SSL.

[Kevin Hu]

Actually I regret i didn’t use vbulletin cloud server