VB5 Website HTTP ERROR 500

[Wayne Luke]

Ticket support was slow because you do not have a support ticket contract on your account.

[Trendri]

Thanks for your support my site is up and running. Your support here is even better than vbulletin support ticket. I open a ticket the response was like very slow with late response.
The ticket response is very very slow, vb support was better 4-5 years ago compare to now.

If you send a support ticket you get response less than two hours but now it takes donkey years.

Thanks once again for your support, if not for you i wont have been able to get it done.

Thanks..

[Wayne Luke]

No. You'll need to purchase a support contract and open a ticket so we can restore your site.

Next time an error occurs you shouldn't delete files as the first step. Deleting the files caused the mess you're in right now.

[Trendri]

i can't login to admincp. Is there any other way to access admincp to follow the step you mention?

[Wayne Luke]

In the AdminCP go to settings -> options -> style and language options. Tell the system to not store CSS in the file system. Save the page.

[Trendri]

There is no table prefix in my database /core/includes/config.php

    //    ****** TABLE PREFIX ******
    //    Prefix that your vBulletin tables have in the database.
$config['Database']['tableprefix'] = '';

So i run this Query:

 update setting set value=0 where varname='cache_templates_as_files'; delete from datastore where title in ('options','miscoptions','publicoptions'); truncate table cache; truncate table cacheevent;

Then the site was able to open, but it looks scattered, and also i login to admincp via https://www.trendri.com/core/admincp/ and it redirected me to https://www.trendri.com/login.php?do=login.

Please see attached image of how the website look.


Please i need more step to make the page look normal.

Thanks in advance Wayne Luke

[Wayne Luke]

I already provided the queries. All you have to do is update the %prefix% in them and copy and paste.

[Trendri]

I have access to my phpMyAdmin, please would you mind i send you my login details so you help run the quries??

My Hosting Service Response:

Your request is related to the coding. It is out of my direct responsibilities. Unfortunately, I can't help you with it. You should contact some web developer for this goal.

Please Wayne Luke Am not good phpMyAdmin, Please help me to resolve this issue, i will send you my login details please.

[Wayne Luke]

You'll have to turn the option off directly in the database or restore the files.

Run these queries:

update %prefix%setting set value=0 where varname='cache_templates_as_files';
delete from %prefix%datastore where title in ('options','miscoptions','publicoptions');
truncate table %prefix%cache;
truncate table %prefix%cacheevent;

Replace %prefix% with the table prefix defined in your /core/includes/config.php file. If it is empty (i.e. '') then remove %prefix% from all queries.

Your hosting provider should have provided a tool like phpMyAdmin to access the database directly. If they did not, then they should be able to run the queries for you.

[Trendri]

I login to the Admincp and it came up with these code:

Warning: include(.../cache/template/template4012.php): failed to open stream: No such file or directory in /home/charwjgk/public_html/trendri.com/includes/vb5/template.php on line 328 Warning: include(): Failed opening '.../cache/template/template4012.php' for inclusion (include_path='.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php') in /home/charwjgk/public_html/trendri.com/includes/vb5/template.php on line 328 Warning: include(.../cache/template/template3844.php): failed to open stream: No such file or directory in /home/charwjgk/public_html/trendri.com/includes/vb5/template.php on line 328 Warning: include(): Failed opening '.../cache/template/template3844.php' for inclusion (include_path='.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php') in /home/charwjgk/public_html/trendri.com/includes/vb5/template.php on line 328.

Isubmitted a support ticket to VB for the past 8 hours am yet to get feedback.

Any other solution??

[Wayne Luke]

Go into the AdminCP (https://www.trendri.com/core/admincp/) and visit Settings -> Options -> Style and Language Options. Set Cache Templates As Files to No. Save the page. Does your site work then?

[Trendri]

Restoring from my own website Database Backup it comes with error:

Warning: include(.../cache/template/template4012.php): failed to open stream: No such file or directory in /home/charwjgk/public_html/trendri.com/includes/vb5/template.php on line 328 Warning: include(): Failed opening '.../cache/template/template4012.php' for inclusion (include_path='.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php') in /home/charwjgk/public_html/trendri.com/includes/vb5/template.php on line 328 Warning: include(.../cache/template/template3844.php): failed to open stream: No such file or directory in /home/charwjgk/public_html/trendri.com/includes/vb5/template.php on line 328 Warning: include(): Failed opening '.../cache/template/template3844.php' for inclusion (include_path='.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php') in /home/charwjgk/public_html/trendri.com/includes/vb5/template.php on line 328

Please vbhelp on this issue.

[Trendri]

I mistakenly deleted category or channel, and then most post and thread under the channel were gone. I requested my Host Namecheap to restore server (cpanel) backup.

The backup was restored successfully, but the site keep showing

www.trendri.com is currently unable to handle this request.
HTTP ERROR 500.

I uploaded new vb5 files ( Version 5.4.1) but still could not fix the problem.

I contacted my host this was the response:

According to the error message you see on https://trendri.com/ the issue is code-related:
Fatal error: Call to a member function hasAdminPermission() on null in /home/mydirectory/public_html/trendri.com/core/vb/api/wrapper.php on line 252

Unfortunately, we do not provide code-debugging assistance, so we suggest contacting your developer for further assistance.

Kind assist to resolve it i have submited a support ticket.