Avatar on 5.4.1 not uploading/displaying

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  • Chris Tretta
    New Member
    • Jul 2004
    • 28

    Avatar on 5.4.1 not uploading/displaying

    Just upgraded the forum. I am trying to upload an avatar picture, but it is not working. Any suggestions? There are no errors, it just doesn't show after you hit Continue in the uploader.
  • Mark.B
    vBulletin Support
    • Feb 2004
    • 24286
    • 6.0.X

    #2
    There isn't enough information here to advise properly.
    What version did you upgrade from?
    What is the current php version?
    Are avatars stored in the file system, or the database?
    Do existing avatars work ok?
    MARK.B
    vBulletin Support
    ------------
    My Unofficial vBulletin 6.0.0 Demo: https://www.talknewsuk.com
    My Unofficial vBulletin Cloud Demo: https://www.adminammo.com

    Comment

    • Chris Tretta
      New Member
      • Jul 2004
      • 28

      #3
      Thanks Mark,
      I came from 4.2.5 to 5.4.1.
      Avatars are in the file system
      PHP Version is
      7.0.29
      Existing avatars are not showing up after the upgrade.

      Comment

      • Mark.B
        vBulletin Support
        • Feb 2004
        • 24286
        • 6.0.X

        #4
        What file path do the customavatars currently sit in?

        If it's not in /core, I would consider copying the current folder into /core, then rebuilding the thumbnails. Also ensure the permissions are 777 recursive.
        MARK.B
        vBulletin Support
        ------------
        My Unofficial vBulletin 6.0.0 Demo: https://www.talknewsuk.com
        My Unofficial vBulletin Cloud Demo: https://www.adminammo.com

        Comment

        • Chris Tretta
          New Member
          • Jul 2004
          • 28

          #5
          Thanks Mark. I ended up having to back out the upgrade. There were too many little issues that we didn't catch during testing. I appreciate the response.
          Chris

          Comment

          • too_cool_3
            Senior Member
            • Sep 2007
            • 372
            • 4.2.x

            #6
            This happened to me, after doing a test upgrading from 4.2.5 to 5.4.1, all the avatars are not showing up. I copied:

            /home/xxxxx/public_html/customavatars
            /home/xxxxx/public_html/customprofilepics
            /home/xxxxx/public_html/signaturepics

            into

            /core

            then ran the maintenance general update tools. For some reason, the avatars are still not showing up???
            Last edited by too_cool_3; Wed 9 May '18, 5:10am.

            Comment

            • too_cool_3
              Senior Member
              • Sep 2007
              • 372
              • 4.2.x

              #7
              Help ?

              Comment

              • Wayne Luke
                vBulletin Technical Support Lead
                • Aug 2000
                • 73981

                #8
                Originally posted by too_cool_3
                Help ?
                You need to start your own topic so we can troubleshoot your issue. Even if someone else has the same apparent problem, the solution isn't going to be the same all of the time.
                Translations provided by Google.

                Wayne Luke
                The Rabid Badger - a vBulletin Cloud demonstration site.
                vBulletin 5 API

                Comment

                • too_cool_3
                  Senior Member
                  • Sep 2007
                  • 372
                  • 4.2.x

                  #9
                  Ok, thanks Wayne. Will do!

                  Comment

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