Mail messages and notifications do not reach members

[saiff]

hi,

I noticed that forum email messages do not reach members when:

1-when they contact us through "contact us" no email arrives.
2- when a member is tagged, the notification does not arrive in the forum or via email

instead :

1-when a private message arrives, the notification arrives via email
2-when someone writes an answer in my topic the notification arrives in email and also in the forum
3-When someone quote a topic, the notification arrives in both forums and emails


in the notification settings, all active
the problem born at 5.3.4

[Wayne Luke]

Are you using SMTP?

What does your mail server say about these emails?

Is your contact us email set to a proper email address?

User Mention Notifications are separate and need to be enabled by each user under Settings -> Notifications. They work properly in my experience.

Private message notification is a user settings.

Whether you get a notification via email and/or the forum is a user setting. This applies to all notifications that the user wishes to receive.

[saiff]

hello wayne

vBulletin Email Test

You are receiving this email because your email address was entered as an email test at myforum

The first step of this email test script has been completed. However, a formatting test is still necessary:

A paragraph break.
A single line break.

Another paragraph break.
Another single line break.
Another single line break.

If the above lines look correct, you are finished. The email features on your server are setup correctly.
If this email is run together on one line, there is possibly a configuration error with your mail server. Please ensure it is configured correctly.

the email configured perfectly. see the test above, and also in the video screen. then the notifications of the reply private message and quoting,they arrive at the email, so we can not say that an email configuration problem

the notification of the mention does not arrive even in the forum, so there are some problems. See the video screen

[saiff]

http://tracker.vbulletin.com/browse/VBV-17992

similar problem

[Wayne Luke]

The diagnostic doesn't answer my specific questions. Unfortunately, I don't know why your email isn't working even though your diagnostics are. Could be the recipient server is blocking it for dozens of different reasons which why I asked the questions I specifically asked.

[Wayne Luke]

http://tracker.vbulletin.com/browse/VBV-17992

similar problem

That JIRA is a problem specific to vBulletin Cloud and most likely due to the configuration of the customer's database. Even if the symptoms are similar it doesn't mean it is the same problem.

[saiff]

hello,

all notifications arrive via e-mail, except the mention,
the mention does not even arrive in the forum.

for questions concerning the configuration of the email you will reply as soon as possible

attached a screenshot showing the notifications setting