Forgot Password

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  • GeneralLife
    Member
    • Dec 2017
    • 43
    • 5.3.x

    Forgot Password

    So I'm getting my password is incorrect but it's what I set it to but I have our site offline so I can't do a password reset is there any way to get my password reste with the forum offline
    Running vBulletin 5 on Google Cloud Platform
  • Wayne Luke
    vBulletin Technical Support Lead
    • Aug 2000
    • 73976

    #2
    Unfortunately, no. You can turn your site on by uploading the /core/install directory and tools.php from the do_not_upload directory. You want to upload tools.php into the /core/admincp directory for best usage. Go to https://yoursite.com/vbulletin/admincp/tools.php and enter your customer ID. On the next screen, it will allow you to turn on your site. Once the site is turned on, delete /core/install and /core/admincp/tools.php from the server. You can request a new password then.
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API

    Comment


    • GeneralLife
      GeneralLife commented
      Editing a comment
      It worked thanks
  • GeneralLife
    Member
    • Dec 2017
    • 43
    • 5.3.x

    #3
    Thanks I'll give this a shot thanks Wayne your the best
    Running vBulletin 5 on Google Cloud Platform

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    • GeneralLife
      Member
      • Dec 2017
      • 43
      • 5.3.x

      #4
      Any way to clear the lock out time cause it's not letting me login even though it's been over 15 mins
      Running vBulletin 5 on Google Cloud Platform

      Comment

      • Mark.B
        vBulletin Support
        • Feb 2004
        • 24286
        • 6.0.X

        #5
        Originally posted by GeneralLife
        Any way to clear the lock out time cause it's not letting me login even though it's been over 15 mins
        You need to run this query:
        Code:
        TRUNCATE TABLE strikes
        Warning: Do not run TRUNCATE queries on ANY other table - you will break your site.
        MARK.B
        vBulletin Support
        ------------
        My Unofficial vBulletin 6.0.0 Demo: https://www.talknewsuk.com
        My Unofficial vBulletin Cloud Demo: https://www.adminammo.com

        Comment

        • GeneralLife
          Member
          • Dec 2017
          • 43
          • 5.3.x

          #6
          Fixed
          Last edited by GeneralLife; Fri 29 Dec '17, 10:29am. Reason: Fixed it
          Running vBulletin 5 on Google Cloud Platform

          Comment

          • Mark.B
            vBulletin Support
            • Feb 2004
            • 24286
            • 6.0.X

            #7
            Originally posted by GeneralLife
            Where do I run that code I've never done that kinda code before
            phpMyAdmin or similar database tool as provided by your host. You run it directly on the database.
            MARK.B
            vBulletin Support
            ------------
            My Unofficial vBulletin 6.0.0 Demo: https://www.talknewsuk.com
            My Unofficial vBulletin Cloud Demo: https://www.adminammo.com

            Comment


            • GeneralLife
              GeneralLife commented
              Editing a comment
              I figured it out after typing that

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