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while upgrade to vb5 site has been lost.

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  • [Server Config] while upgrade to vb5 site has been lost.

    Hi . Site suppose to be upgrade to vb 5 but seems like everything is gone now.
    i was able to find all the files which i know except cannot figure it out database. there is 2 one i could open is empty. second one i cannot even open. don't know how to open etc.
    Need major help. if someone can do so please let me know.
    Thank You
    As you can see it doesn't look like simple issue i can handle it myself.

  • #2
    Your site is showing a blank page which means there is a PHP error. You need to review your PHP Error Logs, return with the error that is being thrown and then we can provide support. If you do not know how to access your PHP Error Logs then your hosting provider's technical support or Server Administrator can help. We have no way of retrieving this information.

    If I go to your AdminCP directory, I get this error: no_vb5_database

    This tells me that either the information in the /core/includes/config.php file is incorrect or you haven't run the upgrade script in /core/install/upgrade.php. Please read the vb5readme.html file for upgrade steps.
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud customization and demonstration site.
    vBulletin 5 Documentation - Updated every Friday. Report issues here.
    vBulletin 5 API - Full / Mobile
    I am not currently available for vB Messenger Chats.

    Comment


    • #3
      Thank you for your reply.
      Wayne Luke i don't know a lot about all this issues.
      and i am willing to pay for the work. I can give all the information you need (or who knows what he /she is doing get the site running.log in to server account information etc and check it out.i just don't want to go in there and mess up more .I have already talk to vbulletin and they told me this will be the best option to ask in here for help.
      Thank you

      Comment


      • #4
        You would need to purchase technical support to have us look at your server and installation.

        https://www.vbulletin.com/en/addons.html
        Translations provided by Google.

        Wayne Luke
        The Rabid Badger - a vBulletin Cloud customization and demonstration site.
        vBulletin 5 Documentation - Updated every Friday. Report issues here.
        vBulletin 5 API - Full / Mobile
        I am not currently available for vB Messenger Chats.

        Comment


        • #5
          ok will do so. Thank you
          I tried cannot find the location.there is vb5 etc but not technical support?
          Last edited by chess100; Thu 14th Dec '17, 11:45am. Reason: didn't find purchase for technical support?

          Comment


          • #6
            You need to login to purchase addons. It should ask you what license you want to apply them to and then they will appear.
            Translations provided by Google.

            Wayne Luke
            The Rabid Badger - a vBulletin Cloud customization and demonstration site.
            vBulletin 5 Documentation - Updated every Friday. Report issues here.
            vBulletin 5 API - Full / Mobile
            I am not currently available for vB Messenger Chats.

            Comment

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