empty email

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • op2
    Member
    • Nov 2008
    • 76
    • 5.3.x

    empty email

    Hi
    sometimes we got an email with the title "Message rapporté par Forums ..." and the email content is totally empty
    Could you please tell me what is in cause and how to fix
    Thanks
    French Joomla forum : https://forum.joomla.fr
  • Wayne Luke
    vBulletin Technical Support Lead
    • Aug 2000
    • 73981

    #2
    The title implies that someone is reporting a topic for moderator action. Make sure the body text isn't empty.

    AdminCP -> Languages & Phrases -> Phrase Manager -> Email Body Text -> reportpost_gemailbody
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API

    Comment

    • op2
      Member
      • Nov 2008
      • 76
      • 5.3.x

      #3
      Hi
      I have made the changes to add the text in the email body text for both english and french languages, but no luck
      the emails are still coming empty ...
      any other thing to check ?
      French Joomla forum : https://forum.joomla.fr

      Comment

      • glennrocksvb
        Former vBulletin Developer
        • Mar 2011
        • 4011
        • 5.7.X

        #4
        Try clearing system cache in AdminCP

        Flag Icon Postbit Insert GIPHY Impersonate User BETTER INITIALS AVATAR Better Name Card Quote Selected Text Bookmark Posts Post Footer Translate Stop Links in Posts +MORE!

        Comment

        • op2
          Member
          • Nov 2008
          • 76
          • 5.3.x

          #5
          it is done.
          French Joomla forum : https://forum.joomla.fr

          Comment


          • glennrocksvb
            glennrocksvb commented
            Editing a comment
            Is it working now?
        • op2
          Member
          • Nov 2008
          • 76
          • 5.3.x

          #6
          No, it is not working. I'm still having the issue, now with the latest VB version just updated few days ago
          French Joomla forum : https://forum.joomla.fr

          Comment

          • Wayne Luke
            vBulletin Technical Support Lead
            • Aug 2000
            • 73981

            #7
            What version of PHP are you using?

            Are you using Sendmail or SMTP?
            Translations provided by Google.

            Wayne Luke
            The Rabid Badger - a vBulletin Cloud demonstration site.
            vBulletin 5 API

            Comment

            • op2
              Member
              • Nov 2008
              • 76
              • 5.3.x

              #8
              PHP Version 7.0.27

              smtp email option is on "no", so its internal
              For info, sometimes we got the email with the texte inside, sometimes not. All other emails (register, activation, etc) are ok.
              The only problem is with the report
              French Joomla forum : https://forum.joomla.fr

              Comment

              • Wayne Luke
                vBulletin Technical Support Lead
                • Aug 2000
                • 73981

                #9
                Have you been able to cross reference the emails to new reports in the Message Center? Do any of the reported posts have quotes in them?
                Translations provided by Google.

                Wayne Luke
                The Rabid Badger - a vBulletin Cloud demonstration site.
                vBulletin 5 API

                Comment

                • op2
                  Member
                  • Nov 2008
                  • 76
                  • 5.3.x

                  #10
                  there is no reference in the emails, just the title that says about a report, but the message is empty so we don't know which message is in cause ...
                  French Joomla forum : https://forum.joomla.fr

                  Comment

                  • Wayne Luke
                    vBulletin Technical Support Lead
                    • Aug 2000
                    • 73981

                    #11
                    When you get an empty message you don't check the list of reports in the Message Center? Do you ignore it?

                    You're going to need to do a little troubleshooting here. When you get an empty email, it should be from a report at the same time. Look at the list of reported posts in your message center. Check to see if any of them have a quote.
                    Translations provided by Google.

                    Wayne Luke
                    The Rabid Badger - a vBulletin Cloud demonstration site.
                    vBulletin 5 API

                    Comment

                    • op2
                      Member
                      • Nov 2008
                      • 76
                      • 5.3.x

                      #12
                      I will check that and let you know.
                      French Joomla forum : https://forum.joomla.fr

                      Comment

                      • op2
                        Member
                        • Nov 2008
                        • 76
                        • 5.3.x

                        #13
                        there is nothing in my Message Center about the reports.
                        I check the options in the admin, and there is only a dropdown list that ask for emails.

                        Please give me more infos, because here for sure there is something missing
                        French Joomla forum : https://forum.joomla.fr

                        Comment

                        • Wayne Luke
                          vBulletin Technical Support Lead
                          • Aug 2000
                          • 73981

                          #14
                          Click image for larger version

Name:	Screenshot_31.png
Views:	63
Size:	48.8 KB
ID:	4385558

                          The highlighted option doesn't exist when you go to /privatemessage/index on your site? If it doesn't then that is why you are getting empty emails. You don't have permission to view flagged reports for some reason.

                          Translations provided by Google.

                          Wayne Luke
                          The Rabid Badger - a vBulletin Cloud demonstration site.
                          vBulletin 5 API

                          Comment

                          • op2
                            Member
                            • Nov 2008
                            • 76
                            • 5.3.x

                            #15
                            I can see the menu item, but when I click it, it is empty. Nothing is listed here. Where can I change that ?
                            French Joomla forum : https://forum.joomla.fr

                            Comment

                            widgetinstance 262 (Related Topics) skipped due to lack of content & hide_module_if_empty option.
                            Working...