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  • empty email

    Hi
    sometimes we got an email with the title "Message rapporté par Forums ..." and the email content is totally empty
    Could you please tell me what is in cause and how to fix
    Thanks

  • #2
    The title implies that someone is reporting a topic for moderator action. Make sure the body text isn't empty.

    AdminCP -> Languages & Phrases -> Phrase Manager -> Email Body Text -> reportpost_gemailbody
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud customization and demonstration site.
    vBulletin 5 Documentation - Updated every Friday. Report issues here.
    vBulletin 5 API - Full / Mobile
    I am not currently available for vB Messenger Chats.

    Comment


    • #3
      Hi
      I have made the changes to add the text in the email body text for both english and french languages, but no luck
      the emails are still coming empty ...
      any other thing to check ?

      Comment


      • #4
        Try clearing system cache in AdminCP

        AutoLinker-vB5+vBCloud | NavMenu Dropdown-vB5+vBCloud | TimedSticky | Video Attachments Player | Blur Replies for Guests | Drag/Drop Upload | Topic Starter Ribbon | Topic AJAX Auto-Update

        Comment


        • #5
          it is done.

          Comment


          • Glenn Vergara
            Glenn Vergara commented
            Editing a comment
            Is it working now?

        • #6
          No, it is not working. I'm still having the issue, now with the latest VB version just updated few days ago

          Comment


          • #7
            What version of PHP are you using?

            Are you using Sendmail or SMTP?
            Translations provided by Google.

            Wayne Luke
            The Rabid Badger - a vBulletin Cloud customization and demonstration site.
            vBulletin 5 Documentation - Updated every Friday. Report issues here.
            vBulletin 5 API - Full / Mobile
            I am not currently available for vB Messenger Chats.

            Comment


            • #8
              PHP Version 7.0.27

              smtp email option is on "no", so its internal
              For info, sometimes we got the email with the texte inside, sometimes not. All other emails (register, activation, etc) are ok.
              The only problem is with the report

              Comment


              • #9
                Have you been able to cross reference the emails to new reports in the Message Center? Do any of the reported posts have quotes in them?
                Translations provided by Google.

                Wayne Luke
                The Rabid Badger - a vBulletin Cloud customization and demonstration site.
                vBulletin 5 Documentation - Updated every Friday. Report issues here.
                vBulletin 5 API - Full / Mobile
                I am not currently available for vB Messenger Chats.

                Comment


                • #10
                  there is no reference in the emails, just the title that says about a report, but the message is empty so we don't know which message is in cause ...

                  Comment


                  • #11
                    When you get an empty message you don't check the list of reports in the Message Center? Do you ignore it?

                    You're going to need to do a little troubleshooting here. When you get an empty email, it should be from a report at the same time. Look at the list of reported posts in your message center. Check to see if any of them have a quote.
                    Translations provided by Google.

                    Wayne Luke
                    The Rabid Badger - a vBulletin Cloud customization and demonstration site.
                    vBulletin 5 Documentation - Updated every Friday. Report issues here.
                    vBulletin 5 API - Full / Mobile
                    I am not currently available for vB Messenger Chats.

                    Comment


                    • #12
                      I will check that and let you know.

                      Comment


                      • #13
                        there is nothing in my Message Center about the reports.
                        I check the options in the admin, and there is only a dropdown list that ask for emails.

                        Please give me more infos, because here for sure there is something missing

                        Comment


                        • #14
                          Click image for larger version

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                          The highlighted option doesn't exist when you go to /privatemessage/index on your site? If it doesn't then that is why you are getting empty emails. You don't have permission to view flagged reports for some reason.

                          Translations provided by Google.

                          Wayne Luke
                          The Rabid Badger - a vBulletin Cloud customization and demonstration site.
                          vBulletin 5 Documentation - Updated every Friday. Report issues here.
                          vBulletin 5 API - Full / Mobile
                          I am not currently available for vB Messenger Chats.

                          Comment


                          • #15
                            I can see the menu item, but when I click it, it is empty. Nothing is listed here. Where can I change that ?

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