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User cannot upload image due timed out session

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  • [Bug / Issue] User cannot upload image due timed out session

    Hello everyone,

    I have a problem when uploading attachments to my forum in a topic.
    Whenever I try to attach files to a topic, I get this error message.

    Click image for larger version  Name:	Schermafbeelding 2017-09-15 om 12.16.16.png Views:	1 Size:	46.8 KB ID:	4377362

    In my Cookies and HTTP Header Options, I have set the session timeout time to 900 seconds (15 minutes). This is the default and I want to keep it this way.
    Whenever I get this error and reload the page, I still am logged in although the error tells my the session expired.
    Does anyone have any experience with this problem?

    Another user on the forums also has this problem, so I'm not the only one.

    Thanks upfront,

  • #2
    You're using vBulletin 5.3.2 and have cookies enabled?

    Please answer the questions outlined here: https://www.vbulletin.com/forum/foru...swered-quickly
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud customization and demonstration site.
    vBulletin 5 Documentation - Updated every Friday. Report issues here.
    vBulletin 5 API - Full / Mobile
    I am not currently available for vB Messenger Chats.

    Comment


    • #3
      1. vBulletin Version
        1. Version 5.3.2
      2. PHP Version
        1. 5.6.24-0+deb8u1
      3. MySQL Version
        1. 5.6.29-1~dotdeb+7.1
      4. Any Addons installed
        1. Yes, on I "coded" myself for extra information in the postbit, such as the info from the custom profile fields
      5. Does the issue occur in a default style?
        1. Yes, it does
      6. Does the issue occur using the English language provided?
        1. Yes, it does
      7. Error message on the screen'
        1. Your session timed out while you where operating and you where logged out. You must login again to continue.
      8. Browser and Browser version used.
        1. Various ones
      9. Did you clear the browser cache and did the error continue?
        1. Yes, I did. It also affects other users as well.
      10. A list of steps that can be used to recreate the issue.
        1. Log in
        2. Create a new topic / respond to an existing topic
        3. Include an attachment (a photo in my case).
      I do have cookies enabled according to my site.
      I also haven't experienced this problem before yesterday.

      Comment


      • #4
        How many seconds do you have the Wait Timeout set to under Settings -> Options -> Cookie and HTTP Header Options?

        What size file are you uploading?

        What is the output of the Problematic Server Modules diagnostic under Maintenance -> Diagnostics in the AdminCP?

        What is the output of the File Attachment Diagnostic on the same page?

        Does the issue happen with non-image file attachments?
        Translations provided by Google.

        Wayne Luke
        The Rabid Badger - a vBulletin Cloud customization and demonstration site.
        vBulletin 5 Documentation - Updated every Friday. Report issues here.
        vBulletin 5 API - Full / Mobile
        I am not currently available for vB Messenger Chats.

        Comment

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