Super Moderators cannot ban

[alfreema]

Ok yes, I have verified those too. For this specific user, every single option is set to Yes on the entire page, except the very last two. (He doesn't want emails when new topics or posts are created). The "Can Ban Users" is set to Yes.

Is there somewhere else I can look? Let me have him screenshot his moderator control panel, maybe it's user error? Actually I will try to replicate it with a test account of my own and gather more info.

Edit: Well when I set my test account to Super Moderator and went to the Moderator Permissions and turned everything on, he had the option right there on his control panel. I will ask this user to take a screen shot. If it's missing I will try reseting his password and log in as him and see if I get the same thing.

[Wayne Luke]

Make sure their only usergroup is the Super Moderator group.

[alfreema]

Make sure their only usergroup is the Super Moderator group.

Yes, I did that with both the "broken" account and the working account. Let me see if he responded with a screenshot.

[alfreema]

Well, I turned it off. Saved it. Turned it back on, and now he says he can see it. Maybe the switch got a little corroded? No idea why it's working now, but it is.