Message Center (inbox)

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  • Alt-Fit
    New Member
    • Aug 2017
    • 24
    • 5.3.x

    [Bug / Issue] Message Center (inbox)

    Hi,
    The dropdown to select the Message Center (inbox) results in an invalid link, also the notifications link results in the same problem.
    The url it is trying to open is https://alt-fit.com/privatemessage/ My FTP program reveals there is no such directory.

    I'm using the built in php mail function and can recieve mail from the VBulletin software with no issues and can use the windowed PM chat, vB messenger pane.
    Any ideas on how to resolve this?
    Thanks.
    Last edited by Alt-Fit; Fri 11 Aug '17, 4:49am.
  • Mark.B
    vBulletin Support
    • Feb 2004
    • 24286
    • 6.0.X

    #2
    There won't be a directory, vB5 doesn't work like that. It's done with URL rewrites.

    Can you please put your site into debug mode and paste in the full error it gives on that page?

    Debug mode is useful for development purposes- it is required if you will be creating VB5 Modifications you intend to distribute for others to download. However it is also useful for trouble-shooting issues with your site as debug mode often provides more specific error messages when something goes wrong- as such if you are
    MARK.B
    vBulletin Support
    ------------
    My Unofficial vBulletin 6.0.0 Demo: https://www.talknewsuk.com
    My Unofficial vBulletin Cloud Demo: https://www.adminammo.com

    Comment

    • Alt-Fit
      New Member
      • Aug 2017
      • 24
      • 5.3.x

      #3
      This is what I got:

      Debug: Error
      Invalid Page URL. If this is an error and the page should exist, please contact the system administrator and tell them how you got this message.
      occurred in file /home/juicecou/alt-fit.com/includes/vb5/frontend/routing.php on line 246
      Trace
      • Function setRoutes in file /home/juicecou/alt-fit.com/includes/vb5/frontend/application.php line 21
      • Function init in file /home/juicecou/alt-fit.com/index.php line 48

      Comment

      • Alt-Fit
        New Member
        • Aug 2017
        • 24
        • 5.3.x

        #4
        routing.php - I've located the section of the file the error is coming from.

        Line 246 is : throw new vB5_Exception_404("invalid_page_url");

        if I comment out that line and try the link again I get: Couldn't find controller file for vB5_Frontend_Controller_
        Last edited by Alt-Fit; Fri 11 Aug '17, 12:03pm.

        Comment

        • Wayne Luke
          vBulletin Technical Support Lead
          • Aug 2000
          • 73981

          #5
          You shouldn't modify any files. You will not resolve any issues that way.

          What happens if you go into the AdminCP and then Channel Management -> Channel Permissions. Scroll down the "Special" and click "Reset All" to the right. Is there any change?
          Translations provided by Google.

          Wayne Luke
          The Rabid Badger - a vBulletin Cloud demonstration site.
          vBulletin 5 API

          Comment

          • Alt-Fit
            New Member
            • Aug 2017
            • 24
            • 5.3.x

            #6
            Hi Wayne,
            Tried your suggestion and there's no change. Still getting an invalid link for message center and notifications.
            Cleared cache after change and still the same.
            Need to get this fixed, should I open a support ticket?

            Comment

            • Wayne Luke
              vBulletin Technical Support Lead
              • Aug 2000
              • 73981

              #7
              Yes. You should open a ticket. It is most likely a permissions error somewhere.
              Translations provided by Google.

              Wayne Luke
              The Rabid Badger - a vBulletin Cloud demonstration site.
              vBulletin 5 API

              Comment

              • Alt-Fit
                New Member
                • Aug 2017
                • 24
                • 5.3.x

                #8
                Ok, I've opened a ticket.

                Comment

                • Alt-Fit
                  New Member
                  • Aug 2017
                  • 24
                  • 5.3.x

                  #9
                  Haven't had a reply to my ticket. When will someone be able to see to this problem?

                  Comment

                  • Mark.B
                    vBulletin Support
                    • Feb 2004
                    • 24286
                    • 6.0.X

                    #10
                    We have a small backlog to clear which we will be doing later today. Sorry for the delay.
                    MARK.B
                    vBulletin Support
                    ------------
                    My Unofficial vBulletin 6.0.0 Demo: https://www.talknewsuk.com
                    My Unofficial vBulletin Cloud Demo: https://www.adminammo.com

                    Comment

                    • Alt-Fit
                      New Member
                      • Aug 2017
                      • 24
                      • 5.3.x

                      #11
                      Understood. Hope to get a resolution soon.

                      Comment

                      • IggyP
                        Senior Member
                        • Mar 2012
                        • 680

                        #12
                        i just noticed this as well on my forum btw.....fwiw, i only noticed the white page occur on the admin acct..

                        Comment

                        • Alt-Fit
                          New Member
                          • Aug 2017
                          • 24
                          • 5.3.x

                          #13
                          Originally posted by IggyP
                          i just noticed this as well on my forum btw.....fwiw, i only noticed the white page occur on the admin acct..
                          At least your users are okay, on my forum it doesn't work for anyone.

                          Still waiting for a reply on ticket.

                          Comment

                          • Mark.B
                            vBulletin Support
                            • Feb 2004
                            • 24286
                            • 6.0.X

                            #14
                            I believe Wayne has now replied requesting more information.
                            MARK.B
                            vBulletin Support
                            ------------
                            My Unofficial vBulletin 6.0.0 Demo: https://www.talknewsuk.com
                            My Unofficial vBulletin Cloud Demo: https://www.adminammo.com

                            Comment

                            • IggyP
                              Senior Member
                              • Mar 2012
                              • 680

                              #15
                              if it helps at all....i traced mine back to a notification that existed from a time i toggled a usergroup admin was part of....

                              so....admin was in a private usergroup....got a notification from a topic in that forum...then was removed from that usergroup = whitepage for all pm's

                              i was able to get back in and delete it btw, then function restored..

                              Comment

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