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  • New install, error 500

    I've never had this happen before with vB installation but I can't seem to get past the initial configuration stage of the installation process.
    Upload all files, default folders, run install.php and write config files. Delete config.php.bkp and re-run install.php, get error 500
    Server is running php 5.6.30

  • #2
    Okay, so it looks like mysqli wasn't installed under php extensions.
    With that said, I'm now getting the following during the installation process;

    The server returned no response. This is probably due to a timeout setting. Please contact vBulletin Support for assistance

    Script: install
    Step: 6

    Comment


    • #3
      What is your mysql version ?

      (vBulletin 5.3.1+ requires PHP 5.6.0+ and MySQL 5.1.5+. )

      Comment


      • #4
        Originally posted by vBTube View Post
        What is your mysql version ?

        (vBulletin 5.3.1+ requires PHP 5.6.0+ and MySQL 5.1.5+. )
        php 5.6.30
        MySQL 5.6.35

        Comment


        • #5
          500 is a general server error, not a vBulletin error.

          As an aside, there is no reason to delete the config.php.bkp file. That is the presentation config file and is used by the makeconfig script to create the config.php file which should be in the same location. vB5.x has two config files, one in the core/includes folder and one in the public_html folder.

          Do the server error logs have any information?

          Often times a page refresh will allow the installation script to continue. Depending on your hosting (cough, GoDaddy, cough) you may have to do this several times.

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          • #6
            Originally posted by In Omnibus View Post
            Do the server error logs have any information?
            Server log shows nothing

            Often times a page refresh will allow the installation script to continue. Depending on your hosting (cough, GoDaddy, cough) you may have to do this several times.
            Yes, I tried that but it only starts the process over again and times-out at the very same place - tried aprox. 10 times in a row - no change.

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            • #7
              What exactly happens in Script: install
              Step: 6

              Expand the details and copy paste the last action.

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              • #8
                • ...
                • Inserting default data into usertitle
                • Step 5 - General settings saved
                • Step 6 - The server returned no response. This is probably due to a timeout setting. Please contact vBulletin Support for assistance
                • Status: Aborted

                Comment


                • #9
                  Maybe it helps when increasing php max execution time ?

                  Comment


                  • #10
                    Originally posted by vBTube View Post
                    Maybe it helps when increasing php max execution time ?
                    Mine is currently set to 90 seconds.
                    I guess I could try it even higher and see if that makes any difference.

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                    • #11
                      I bumped it up to 180 and still get the error.
                      BTW the error is immediate, the moment the process moves to step 6, it returns the error.

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                      • #12
                        Originally posted by JohnPBee View Post
                        I bumped it up to 180 and still get the error.
                        BTW the error is immediate, the moment the process moves to step 6, it returns the error.
                        Setting the timeout setting that high is only going to cause the server to lock up. It won't resolve the issue.

                        When the script stops try changing it from install.php to upgrade.php and continuing. Refresh the page if necessary.

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                        • #13
                          Originally posted by In Omnibus View Post
                          When the script stops try changing it from install.php to upgrade.php and continuing. Refresh the page if necessary.
                          Same error, though immediately in this particular case;

                          The server returned no response. This is probably due to a timeout setting. Please contact vBulletin Support for assistance

                          Script: final
                          Step: 1

                          PS. vbulletin support have now taken over this matter and will be assisting me from this point forward. Thanks for all the help

                          Comment


                          • In Omnibus
                            In Omnibus commented
                            Editing a comment
                            I think you might need to change a setting in the php.ini file so it's good that vB support is assisting you.

                        • #14
                          The problem was that JSON was not enabled in my php Extensions
                          I enabled it and everything ran as expected.

                          PS. hope this helps someone else with the same issue. When I checked for php Extensions, I found that the only recommendation was mysqli and xml. But it seems that some configs will require that JSON be manually toggled also.
                          Last edited by JohnPBee; Thu 6th Jul '17, 5:39pm.

                          Comment


                          • #15
                            You are correct that vBulletin 5 will not work with JSON processing. JSON is a default library compiled into PHP from version 5.2.0 and higher. However, it seems that some linux installations do not follow this standard. JSON Support is listed as required in the vb5readme.html file under Minimum Requirements.
                            Translations provided by Google.

                            Wayne Luke
                            The Rabid Badger - a vBulletin Cloud customization and demonstration site.
                            vBulletin 5 Documentation - Updated every Friday. Report issues here.
                            vBulletin 5 API - Full / Mobile
                            I am not currently available for vB Messenger Chats.

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