Here is something that we just noticed at bearhawkforums.com.
When a user tries to log in via the little box on the upper right, they enter the user name and password, and the page refreshes but does not log them in. This seems to be happening across all browsers and platforms that we have tried, and for users of all authority types. The users who have remained logged in are able to use the site with normal functions, but if we try to log in with the same user on a different browser, it does not work.
Some of the things that don't seem to matter:
typing the url with or without https://
incognito mode
checking the "remember me" box
I installed version 5.3.0 several days ago, so there is a chance that it is related to that, but it seems like I would have heard from someone before now if it has been broken since then.
I'd appreciate any help with trying to troubleshoot this. It seems that there are a few unresolved threads in the support forums with similar problems.
Here are the answers to the 7 questions:
When a user tries to log in via the little box on the upper right, they enter the user name and password, and the page refreshes but does not log them in. This seems to be happening across all browsers and platforms that we have tried, and for users of all authority types. The users who have remained logged in are able to use the site with normal functions, but if we try to log in with the same user on a different browser, it does not work.
Some of the things that don't seem to matter:
typing the url with or without https://
incognito mode
checking the "remember me" box
I installed version 5.3.0 several days ago, so there is a chance that it is related to that, but it seems like I would have heard from someone before now if it has been broken since then.
I'd appreciate any help with trying to troubleshoot this. It seems that there are a few unresolved threads in the support forums with similar problems.
Here are the answers to the 7 questions:
- vBulletin Version 5.3.0
- PHP Version 5.6.29
- MySQL Version 5.6.34-log (I guess?)
- Any Addons installed- Tapatalk
- Does the issue occur in a default style? yes
- Does the issue occur using the English language provided? yes
- Error message on the screen- no
- Browser and Browser version used- confirmed in chrome, IE, Firefox, and Safari
- Did you clear the browser cache and did the error continue? Yes and yes
- A list of steps that can be used to recreate the issue. open the url in the browser and attempt to log in
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