Some users can't log in after upgrade

idis

New Member

Join Date: Mar 2017

Posts: 12

vBulletin Version: 5.2.x
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#1

[Bug / Issue] Some users can't log in after upgrade

Wed 12 Apr '17, 12:27am

after upgrade 3.6.4 to 5.2.5

some users can't login with 'invalid username or password'
other users are login well

how can I fix this problem?

Last edited by idis; Wed 12 Apr '17, 12:43am.
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Wayne Luke

vBulletin Technical Support Lead

Join Date: Aug 2000

Posts: 74167
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#2

Wed 12 Apr '17, 8:49am

Have the users with the problem delete the cookies for your site and clear their browser cache.

Can they log in now?

If not, then reset their passwords in the AdminCP by typing a new password in the password box.

Can they log in now?

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Wayne Luke
The Rabid Badger - a vBulletin Cloud demonstration site.
vBulletin 5 API
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[Bug / Issue] Some users can't log in after upgrade