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  • Problem with Spam Management

    Site was either hacked or just neglected for a long time by the owner. Tons of SPAM. Discovered it when I reveived 10,000 error messages in my email. Trying to clean it but was having problems. Upgraded from 5.2.2 to 5.2.5.
    Having same problem:

    Deleting the post, selecting Delete Topic, permanent, and ban user - no problem.
    BUT if I select Delete all posts by this user, I get the following error from SPAM MANAGEMENT:

    Error:
    • An unexpected error was returned: 'MySQL server has gone away' (unexpected_error)
    Going to be a VERY long day if I have to delete one post at a time - database is almost 5 GB (last backup in June was 61 MB - suspect all spam)

    Suggestrions would be great
    Thanx



  • #2
    That's a server issue. You will need to contact your hosts.
    MARK.B | vBULLETIN SUPPORT

    TalkNewsUK - My vBulletin 5.5.1 Demo
    AdminAmmo - My Cloud Demo

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    • #3
      Shut off the forum. Now working but have to do one user at a time

      Comment


      • #4
        You should see if your hosts can increase the mysql wait_timeout value while you get this done. The queries are too intensive for the server to handle.
        MARK.B | vBULLETIN SUPPORT

        TalkNewsUK - My vBulletin 5.5.1 Demo
        AdminAmmo - My Cloud Demo

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        • #5
          I can do that - my leased server
          Will gived it a try

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          • #6
            Still not letting me delete all posts by user (Delete other posts and topics started by the affected users).
            Still get error from spam management:

            Error deleting posts.

            Please try again.

            Error information: " 200 parsererror SyntaxError: Invalid character"

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