Embedded Videos - Thumbnail is Blank Screen

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  • Josh789
    Member
    • Apr 2015
    • 65
    • 5.1.x

    Embedded Videos - Thumbnail is Blank Screen

    Videos embedded on my site work fine but always show like this:

    Click image for larger version

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    However, I've noticed that videos posted here display just fine:



    Here is an example page on my site:

    A look at the perils of online dating. https://youtu.be/G-bsSxNkldY https://youtu.be/G-bsSxNkldY (https://youtu.be/G-bsSxNkldY)



    Any help would be much appreciated!!
  • Mark.B
    vBulletin Support
    • Feb 2004
    • 24286
    • 6.0.X

    #2
    Put the site into debug mode, then go to the admincp, and under 'rebui'd there will be an option, 'Rebuild Video Thumbnails". Run that. Than clear system cache.

    Debug mode instructions:
    Debug mode is useful for development purposes- it is required if you will be creating VB5 Modifications you intend to distribute for others to download. However it is also useful for trouble-shooting issues with your site as debug mode often provides more specific error messages when something goes wrong- as such if you are
    MARK.B
    vBulletin Support
    ------------
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    • Josh789
      Member
      • Apr 2015
      • 65
      • 5.1.x

      #3
      Originally posted by Mark.B
      Put the site into debug mode, then go to the admincp, and under 'rebui'd there will be an option, 'Rebuild Video Thumbnails". Run that. Than clear system cache.

      Debug mode instructions:
      http://www.vbulletin.com/go/vb5debug
      Thank you for your reply Mark. I tried that, but there actually was no Rebuild Video Thumbnails option. There was a Rebuild Video BB Codes option, which I ran, but that did not solve the issue.

      Any other ideas?


      Click image for larger version

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      Attached Files

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      • Josh789
        Member
        • Apr 2015
        • 65
        • 5.1.x

        #4
        Ideas anyone? I mustn't be the first person to have this problem..

        Comment

        • Josh789
          Member
          • Apr 2015
          • 65
          • 5.1.x

          #5
          Mark.B Is Rebuild Video BB Codes what you meant by Rebuild Video Thumbnails, or am I missing the option that I need to fix this issue? Any other ideas?

          Comment

          • Josh789
            Member
            • Apr 2015
            • 65
            • 5.1.x

            #6
            Does anyone else have this issue? Has anyone had it and then fixed it? Does anyone else have an idea?

            Comment

            • Josh789
              Member
              • Apr 2015
              • 65
              • 5.1.x

              #7
              Hello,

              Is there anybody in there?

              Comment

              • Josh789
                Member
                • Apr 2015
                • 65
                • 5.1.x

                #8
                Just nod if you can hear me..

                Comment

                • William Thomas Jr
                  Senior Member
                  • Nov 2014
                  • 526
                  • 5.1.x

                  #9
                  The only time I have run into similar issues is when posting newly uploaded youtube videos that haven't yet time to capture the thumbnail preview. Curious whether there is any difference between using a long string url and short url from Youtube on Vbulletin?

                  I use an auto embed mod for Vbulletin and haven't the problems you have with the exception of sometimes fresh youtube uploads.

                  Comment

                  • Mark.B
                    vBulletin Support
                    • Feb 2004
                    • 24286
                    • 6.0.X

                    #10
                    I saw this in earlier versions of vB5 but only on certain forum set ups.

                    There isn't, as far as I know, any known solution to it.

                    Have they always done this while you have been on vB5t, or is it only since an upgrade?
                    MARK.B
                    vBulletin Support
                    ------------
                    My Unofficial vBulletin 6.0.0 Demo: https://www.talknewsuk.com
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                    • Josh789
                      Member
                      • Apr 2015
                      • 65
                      • 5.1.x

                      #11
                      Originally posted by William Thomas Jr
                      The only time I have run into similar issues is when posting newly uploaded youtube videos that haven't yet time to capture the thumbnail preview. Curious whether there is any difference between using a long string url and short url from Youtube on Vbulletin?

                      I use an auto embed mod for Vbulletin and haven't the problems you have with the exception of sometimes fresh youtube uploads.
                      Both long and short do the same thing.

                      Which auto embed mod are you using?

                      Comment

                      • Josh789
                        Member
                        • Apr 2015
                        • 65
                        • 5.1.x

                        #12
                        Originally posted by Mark.B
                        I saw this in earlier versions of vB5 but only on certain forum set ups.

                        There isn't, as far as I know, any known solution to it.

                        Have they always done this while you have been on vB5t, or is it only since an upgrade?
                        As far as I remember, it's always done this.

                        Comment

                        • Mark.B
                          vBulletin Support
                          • Feb 2004
                          • 24286
                          • 6.0.X

                          #13
                          The short answer is, we don't know what is causing it. As I mentioned, it was a known issue on some earlier versions of vB5, but only on certain setups. I haven't seen it reported for a long time, because a change was put in place in the software.

                          If you've done the rebuild video bbcodes and it's a default style with no edited templates, I'm at a loss to suggest much more at this level.

                          If you send us a support ticket with admincp and ftp access, we can have a look at your setup and see if we can find out what's doing it.
                          MARK.B
                          vBulletin Support
                          ------------
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                          • mark.hs
                            Senior Member
                            • Dec 2016
                            • 197
                            • 5.7.0

                            #14
                            After our most recent upgrade, our site is now doing the same thing. All video thumbnails are blank. Here are two sample links:



                            I may be known on this forum as an "RC Airplane" guy, but I prefer to think of myself as an "RC Everything" guy. It shouldn't be any surprise that I yearn for an RC dirigible as much as I want an RC Horten, RC Centurion, or RC Gato. Now that we've revealed our expansion into the Tank segment of this RC



                            I tried the debug > rebuild video BB but that did not solve the issue. I changed to the default style and the thumbnail is still blank.

                            Are others experiencing this, how do we solve?
                            Last edited by mark.hs; Mon 23 Dec '19, 8:43am.
                            Admin for hobbysquawk.com
                            VB 5.74
                            PHP 8.2
                            Maria DB 10.6

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                            • OrganForum
                              OrganForum commented
                              Editing a comment
                              I see the thumbnail on your site perfectly.
                          • mark.hs
                            Senior Member
                            • Dec 2016
                            • 197
                            • 5.7.0

                            #15
                            OrganForum please check the links again, I am still seeing a black box with just the play button
                            Admin for hobbysquawk.com
                            VB 5.74
                            PHP 8.2
                            Maria DB 10.6

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