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  • Need Help! (Ticket created pending support)

    Hello

    Although I have already created a ticket at Support, who advised to disable two plugins and re-upload vBulletin files and try again. I have done that twice now but the issues are the same.

    It has been over 8 days now, and I have still not found any solution for my problems.

    Hence I am creating this thread and hope someone has seen this behavior at their forums and can advise me what to do...

    First my setup:

    vBulletin version: 5.2.3
    PHP version: 5.6.24-0+deb8u1
    MySQL version: 10.0.26-MariaDB-0+debu1
    Debian with Plesk

    I upgraded from 4.2 on a test forum and it worked fine - no issues detected, so I decided to upgrade productive forum. Upgrade went OK no error.

    But there were a number of errors afterwards. Here are my biggest issues:

    1) Users cannot modify their profile, and neither can Admins do from admincp. Error message is:
    -----------------------------
    That action could not be completed. Please try again, and if this occurs again please contact the system administrator and tell them how you got this message.
    -------------------------------
    I have been able to modify "some" users, now none can be modified.


    2) In Access Mask Manager, I tried to delete all access masks and got this error message:
    --------------------------------
    That action could not be completed. Please try again, and if this occurs again please contact the system administrator and tell them how you got this message.
    --------------------------------

    3) User's post are put into moderation although the rule is NOT TO put into moderation, seems like users access is not being implemented.

    4) Avatars looks like this in AdminCP:



  • #2
    1) and 2) Enable debug mode to see the actual error message. Here's how to enable it for your IP address only.

    http://vbmods.rocks/blogs/vbulletin-...addresses-only

    3) Check usergroup permissions and make sure "Follow Channel Moderation Rules" is set to Yes.

    4) What's the issue with avatars?

    GIPHY for vB5 AutoLinker Social Icons in Postbit Like Counts on Postbit Clear Cache Cron DragDrop Upload Topic AJAX AutoUpdate Custom Avatars Selector Stop Links in Posts ...and more!

    Comment


    • #3
      Dear Glen Vergara

      Thanks a lot for the guidelines - excellent site you have there...

      Here is result of debug:
      (The way I captured the result is by pressing F12 in Chrome and choosing a user to view from AdminCP - the error I got is here):

      Debug: Error
      Invalid SQL: ### Channels ### SELECT follow.title AS title, follow.nodeid AS keyval, 'node' AS sourcetable, IF(follow.lastcontent = 0, follow.lastupdate, follow.lastcontent) AS lastactivity, follow.totalcount AS activity, type.class AS type, (follow.nodeoptions & 512) AS noUnsubscribe FROM node AS follow INNER JOIN contenttype AS type ON type.contenttypeid = follow.contenttypeid INNER JOIN subscribediscussion AS sd ON sd.discussionid = follow.nodeid AND sd.userid = 9768 UNION ALL ### Users ### SELECT follow.username AS title, follow.userid AS keyval, 'user' AS sourcetable, IFNULL(follow.lastpost, follow.joindate) AS lastactivity, follow.posts as activity, 'Member' AS type, 0 AS noUnsubscribe FROM user AS follow INNER JOIN userlist AS ul ON ul.relationid = follow.userid AND ul.userid = 9768 WHERE ul.type = 'follow' AND ul.friend = 'yes' ORDER BY title ASC LIMIT 100;
      occurred in file /xxx/xxx/xxx/xxxxxxxxxx/xxxxxxxx/core/vb/database.php on line 1299
      Trace
      Function halt in file /xxx/xxx/xxx/xxxxxxxxxx/xxxxxxxx/core/vb/database/mysqli.php line 176
      Function execute_query in file /xxx/xxx/xxx/xxxxxxxxxx/xxxxxxxx/core/vb/database.php line 576
      Function query_read in file /xxx/xxx/xxx/xxxxxxxxxx/xxxxxxxx/core/vb/db/result.php line 125
      Function rewind in file /xxx/xxx/xxx/xxxxxxxxxx/xxxxxxxx/core/vb/db/result.php line 62
      Function __construct in file /xxx/xxx/xxx/xxxxxxxxxx/xxxxxxxx/core/packages/vbforum/db/mysql/querydefs.php line 6022
      Function getUserFollowing in file /xxx/xxx/xxx/xxxxxxxxxx/xxxxxxxx/core/vb/db/query/method.php line 175
      Function execSQL in file /xxx/xxx/xxx/xxxxxxxxxx/xxxxxxxx/core/vb/db/assertor.php line 296
      Function assertQuery in file /xxx/xxx/xxx/xxxxxxxxxx/xxxxxxxx/core/vb/db/assertor.php line 643
      Function getRows in file /xxx/xxx/xxx/xxxxxxxxxx/xxxxxxxx/core/vb/api/follow.php line 380
      Function getFollowing in file /xxx/xxx/xxx/xxxxxxxxxx/xxxxxxxx/core/vb/api/user.php line 174
      Function fetchProfileInfo in file /xxx/xxx/xxx/xxxxxxxxxx/xxxxxxxx/core/admincp/user.php line 197
      Function require_once in file /xxx/xxx/xxx/xxxxxxxxxx/xxxxxxxx/includes/api/interface/collapsed.php line 230
      Function relay in file /xxx/xxx/xxx/xxxxxxxxxx/xxxxxxxx/includes/vb5/frontend/controller/relay.php line 39
      Function admincp in file line
      Function call_user_func_array in file /xxx/xxx/xxx/xxxxxxxxxx/xxxxxxxx/index.php line 84


      Debug Information
      Page ID:
      Parent ID:
      Page Template ID:
      Route ID:
      Page Type:
      Screen Layout ID:
      Screen Layout Template:
      Channel ID:
      Node ID:
      Database Asserts: 0 (?)
      AJAX Requests: 0
      Facebook Active: No (Not enabled or no appid & secret set)
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      error_page (parent)
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      |----|----pmchat_message_header
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      |----|----|----admin_configuresite_channel
      |----|----|----admin_configuresite_channel
      |----|----|----admin_configuresite_channel
      |----|----|----admin_configuresite_channel
      |----|----|----admin_configuresite_channel
      |----|----|----admin_configuresite_channel
      |----|----|----admin_configuresite_channel
      |----|----|----admin_configuresite_channel
      |----|----|----admin_sbpanel_style_themelist
      |----|----ad_header
      |----|----ad_header2
      |----|----search_popup
      |----|----notices
      |----footer
      |----|----dbtech_infopanels_footer
      |----|----debug_info
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      vB_Api_Notice ./core/vb/api/notice.php core
      vB_Api_Language ./core/vb/api/language.php core
      vB5_Route_PrivateMessage ./core/vb5/route/privatemessage.php core
      vB5_Route_Profile ./core/vb5/route/profile.php core
      vB5_Route_Settings ./core/vb5/route/settings.php core
      vB5_Route_PrivateMessage_Index ./core/vb5/route/privatemessage/index.php core
      Current Time: Mon, 12 Sep 2016 23:40:28 +0200
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      • #4
        3) Check usergroup permissions and make sure "Follow Channel Moderation Rules" is set to Yes.

        I was obviously not clear in my writings. I already checked that and it is the way it should be - for both Channel and the UserGroup. Still the rules are not being implemented on Usergroups. My coAdmin has today discored that one of the member from a Usergroup is actually having access to the Admin Zone. When create a user and assign that user to that particular group, I have all admin access.

        4) What's the issue with avatars

        If you see the picture I uploaded in my first post, Avatar in AdminCP looks messy - One button for GO but GO for what? Nothing is clear.


        Please help it is getting irritating

        Thanks

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        • #5
          The avatar screenshot is just the screen for setting the storage type - the radio buttons are out of alignment but otherwise it's fine. The Go button is for if you are moving avatars from the database to the file system, or vice versa. You don't need to worry about anything in there at the moment.
          MARK.B | vBULLETIN SUPPORT

          TalkNewsUK - My vBulletin 5.5.2 Demo
          AdminAmmo - My Cloud Demo

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          • #6
            4) Avatars are currently stored in file system in your forum. You have 2 options, first is to "Move items from file system to database" which is selected by default. The other option is to "Move Avatars to a different directory". The Go button is just like a submit button which when you click will process whatever option you selected.

            GIPHY for vB5 AutoLinker Social Icons in Postbit Like Counts on Postbit Clear Cache Cron DragDrop Upload Topic AJAX AutoUpdate Custom Avatars Selector Stop Links in Posts ...and more!

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            • Glenn Vergara
              Glenn Vergara commented
              Editing a comment
              Didn't see what Mark previously posted until I posted mine. We basically said the same thing.

          • #7
            Other issues I think will need access to your database and server so are best handled in the support ticket.
            MARK.B | vBULLETIN SUPPORT

            TalkNewsUK - My vBulletin 5.5.2 Demo
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            • #8
              Got excellent support from Lynne Sands. Issues are solved.

              Thanks a lot

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