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Dear all,
After almost a month of vbulletin 5.1.10, we are still encountering important issues (ticket issued too) that, not only haven’t been solved, but –most important- haven’t even been answered by tech support. For most of the issues, we found a workaround, until someone reply to us, but there are infrastacture problems of grave importance which can’t be solved.
Specifically:
a. During our upgrade from vb 4.x to 5.x, we lost posts. And we mean replies that held a topic’s cohesion and allowed all of us to follow a conversation.
b. We have lost quite a lot of attachments!!!! The vast majority of our forum’s topics contain pictures of things that we try to preserve. We urged our members to use vbulletin’s module of pictures uploading, only to find out that the pics would have been much more safe, if we had chosen an image hosting service in first place. And to make things even worst, this started from vb 4.x and we upgraded to 5.x to stop it! What an irony….. PS:The images are held inside the filesystem.
c. Another “gift” from the upgrade, is that we ended up with a banch of internal deadlinks, because the topics’ id changed without a logical pattern and we have topics that should be referring to other topics; instead, they go to a big black hole (nowhere that is)… Bonus: we had again the same issue when upgraded from vb 3.x to 4.x. You never fixed that back then and from what it looks like, you did the same now, too. Do you realize how much time and effort does it take to restore all those internal deadlinks and find /guess where those were referring to?
Please advise us how to proceed. We can provide you with administrative rights and the necessary codes, upon requests.
After almost a month of vbulletin 5.1.10, we are still encountering important issues (ticket issued too) that, not only haven’t been solved, but –most important- haven’t even been answered by tech support. For most of the issues, we found a workaround, until someone reply to us, but there are infrastacture problems of grave importance which can’t be solved.
Specifically:
a. During our upgrade from vb 4.x to 5.x, we lost posts. And we mean replies that held a topic’s cohesion and allowed all of us to follow a conversation.
b. We have lost quite a lot of attachments!!!! The vast majority of our forum’s topics contain pictures of things that we try to preserve. We urged our members to use vbulletin’s module of pictures uploading, only to find out that the pics would have been much more safe, if we had chosen an image hosting service in first place. And to make things even worst, this started from vb 4.x and we upgraded to 5.x to stop it! What an irony….. PS:The images are held inside the filesystem.
c. Another “gift” from the upgrade, is that we ended up with a banch of internal deadlinks, because the topics’ id changed without a logical pattern and we have topics that should be referring to other topics; instead, they go to a big black hole (nowhere that is)… Bonus: we had again the same issue when upgraded from vb 3.x to 4.x. You never fixed that back then and from what it looks like, you did the same now, too. Do you realize how much time and effort does it take to restore all those internal deadlinks and find /guess where those were referring to?
Please advise us how to proceed. We can provide you with administrative rights and the necessary codes, upon requests.
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