Critical Error We are currently experiencing technical difficulties. Please check back in 24 hours.

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  • Ben Italiano
    New Member
    • Dec 2015
    • 24
    • 5.1.x
    #1

    Critical Error We are currently experiencing technical difficulties. Please check back in 24 hours.

    Hello I can't get in my Admincp cause of this error, Critical Error

    We are currently experiencing technical difficulties. Please check back in 24 hours.
    I did a support ticket last night and still waiting on reply for it , I done the tool.php and read some of the same problems that others were having but it still not working. this is a fresh install on a old database from previous VBBulletin. I think from ver 4.10 never had a problem on that database until now. There's some major bugs with 5 and some what sorry I got it yesterday. I really like to get this fix if not get my money back,.. I have done what I can to get his going even with my host company with install the database twice thinking there was a problem but that is fine if some one can really help me with this Ill be grateful for it
    thanks
    Tags: None
    • glennrocksvb
      Former vBulletin Developer
      • Mar 2011
      • 4021
      • 5.7.X
      #2
      Enable debug mode in config.php (in the root and core/includes) to see detailed error message.

      Flag Icon Postbit Insert GIPHY Impersonate User BETTER INITIALS AVATAR Better Name Card Quote Selected Text Bookmark Posts Post Footer Translate Stop Links in Posts +MORE!

        Comment

        • IggyP
          Senior Member
          • Mar 2012
          • 680
          #3
          wait....your trying to install a vb4 database onto a vb5 installation?

            Comment

            • Ben Italiano
              #3.1
              Ben Italiano commented
              Sat 5 Dec '15, 6:16pm
              Editing a comment
              Yea I am..
              Last edited by Ben Italiano; Sat 5 Dec '15, 6:32pm.
              • IggyP
                #3.2
                IggyP commented
                Sat 5 Dec '15, 7:36pm
                Editing a comment
                ok just wondering..i was not aware u could do this, or...well it seems installing onto a closer version like 4.1.x then upgrading everything to vb5 might be a better way to try, but i maybe am wrong....u can check ur files to verify version #...
              • Ben Italiano
                New Member
                • Dec 2015
                • 24
                • 5.1.x
                #4
                Originally posted by Glenn Vergara
                Enable debug mode in config.php (in the root and core/includes) to see detailed error message.
                Debug info:

                Debug Information
                • Page ID:
                • Parent ID:
                • Page Template ID:
                • Route ID:
                • Page Type:
                • Screen Layout ID:
                • Screen Layout Template:
                • Channel ID:
                • Node ID:
                • Database Asserts: 23 (?)
                • AJAX Requests: 1
                • Facebook Active: No (Not enabled or no appid & secret set)
                • Style ID: 80
                • Templates/Renders: 9/9
                • CSS Templates: 4
                • JS Files: 2
                • Current Time: Sat, 05 Dec 2015 23:19:13 -0600
                Last edited by Ben Italiano; Sat 5 Dec '15, 6:30pm.

                  Comment

                  • Ben Italiano
                    New Member
                    • Dec 2015
                    • 24
                    • 5.1.x
                    #5
                    An internal error has occurred and the module cannot be displayed. Template: widget_statistics Controller: site Method: getSiteStatistics Arguments:Array ( ) Errors:
                    Array ( [0] => Array ( [0] => Unexpected error, post count is negative! If you do not want to see this exception, turn debug mode off. This issue is usually fixed by running AdminCP > Maintenance > General Update Tools > "Rebuild Topic Information", followed by "Rebuild Forum Information", then clearing the system cache (order matters). Please see VBV-14784 for more details. If a specific action has triggered this exception (ex. deleting a node), please create a JIRA with the details. ) [1] => Array ( [0] => exception_trace [1] => ## /home1/vhstrung/public_html/van-halen.net/forums/core/vb/api/node.php(4008) Exception Thrown #0 /home1/vhstrung/public_html/van-halen.net/forums/core/vb/api/node.php(3966): vB_Api_Node->addChannelTotals(Array, Array, '20') #1 /home1/vhstrung/public_html/van-halen.net/forums/core/vb/api/node.php(3471): vB_Api_Node->addChannelTotals(Array, Array, '2') #2 /home1/vhstrung/public_html/van-halen.net/forums/core/vb/api/node.php(4486): vB_Api_Node->fetchChannelNodeTree('2', 3) #3 /home1/vhstrung/public_html/van-halen.net/forums/core/vb/library/site.php(712): vB_Api_Node->getChannelStatistics('2') #4 /home1/vhstrung/public_html/van-halen.net/forums/core/vb/api/site.php(118): vB_Library_Site->getSiteStatistics() #5 [internal function]: vB_Api_Site->getSiteStatistics() #6 /home1/vhstrung/public_html/van-halen.net/forums/core/vb/api/wrapper.php(129): call_user_func_array(Array, Array) #7 [internal function]: vB_Api_Wrapper->__call('getSiteStatisti...', Array) #8 [internal function]: vB_Api_Wrapper->getSiteStatistics() #9 /home1/vhstrung/public_html/van-halen.net/forums/includes/api/interface/collapsed.php(189): call_user_func_array(Array, Array) #10 /home1/vhstrung/public_html/van-halen.net/forums/includes/vb5/template/runtime.php(506): Api_Interface_Collapsed->callApi('site', 'getSiteStatisti...', Array, false, true) #11 /home1/vhstrung/public_html/van-halen.net/forums/includes/vb5/template.php(290) : eval()'d code(33): vB5_Template_Runtime:arseData('site', 'getSiteStatisti...') #12 /home1/vhstrung/public_html/van-halen.net/forums/includes/vb5/template.php(290): eval() #13 /home1/vhstrung/public_html/van-halen.net/forums/includes/vb5/template/cache.php(134): vB5_Template->render(false) #14 /home1/vhstrung/public_html/van-halen.net/forums/includes/vb5/template.php(312): vB5_Template_Cache->replacePlaceholders('\r\n\t<!-- *** STA...') #15 /home1/vhstrung/public_html/van-halen.net/forums/includes/vb5/template/cache.php(134): vB5_Template->render(false) #16 /home1/vhstrung/public_html/van-halen.net/forums/includes/vb5/template.php(312): vB5_Template_Cache->replacePlaceholders('\r\n\t\t<meta name=...') #17 /home1/vhstrung/public_html/van-halen.net/forums/includes/vb5/frontend/controller/page.php(245): vB5_Template->render() #18 [internal function]: vB5_Frontend_Controller_Page->index(1, '1', '168', 1, 'Home Descriptio...', 0, '', 'Home', 0) #19 /home1/vhstrung/public_html/van-halen.net/forums/index.php(84): call_user_func_array(Array, Array) #20 {main} ) )

                      Comment

                      • glennrocksvb
                        Former vBulletin Developer
                        • Mar 2011
                        • 4021
                        • 5.7.X
                        #6
                        The solution is there in the error message.

                        Code:
                        Unexpected error, post count is negative! If you do not want to see this exception, turn debug mode off. [COLOR=#FF0000]This issue is usually fixed by running AdminCP > Maintenance > General Update Tools > "Rebuild Topic Information", followed by "Rebuild Forum Information", then clearing the system cache (order matters)[/COLOR]. Please see VBV-14784 for more details. If a specific action has triggered this exception (ex. deleting a node), please create a JIRA with the details.

                        Flag Icon Postbit Insert GIPHY Impersonate User BETTER INITIALS AVATAR Better Name Card Quote Selected Text Bookmark Posts Post Footer Translate Stop Links in Posts +MORE!

                          Comment

                          • Ben Italiano
                            New Member
                            • Dec 2015
                            • 24
                            • 5.1.x
                            #7
                            Originally posted by Glenn Vergara
                            The solution is there in the error message.

                            Code:
                            Unexpected error, post count is negative! If you do not want to see this exception, turn debug mode off. [COLOR=#FF0000]This issue is usually fixed by running AdminCP > Maintenance > General Update Tools > "Rebuild Topic Information", followed by "Rebuild Forum Information", then clearing the system cache (order matters)[/COLOR]. Please see VBV-14784 for more details. If a specific action has triggered this exception (ex. deleting a node), please create a JIRA with the details.
                            Yea but I can't get in to my admin control panel to fix this problem which is the problem

                              Comment

                              • Ben Italiano
                                New Member
                                • Dec 2015
                                • 24
                                • 5.1.x
                                #8
                                Can the "tools.php" file fix this since I can't get in to my Admin CP ?

                                  Comment

                                  • Ben Italiano
                                    New Member
                                    • Dec 2015
                                    • 24
                                    • 5.1.x
                                    #9
                                    With over 60 views not one can help on this one I see...

                                      Comment

                                      • LockedOnLaw
                                        Senior Member
                                        • Apr 2010
                                        • 2311
                                        • 6.X
                                        #10
                                        Did you try using the tools.php file? You can create an administrator account with that tool if need be. If you can't access the admincp with that file you have a different problem.

                                          Comment

                                          • Ben Italiano
                                            #10.1
                                            Ben Italiano commented
                                            Sun 6 Dec '15, 7:33am
                                            Editing a comment
                                            the whole issue is &quot;Critical Error We are currently experiencing technical difficulties. Please check back in 24 hours.&quot; when trying to enter admincp I can't.. i debug for the error but how to fix it is another question and thanks why Im here . yes I did a support ticket and holding my breath on that too... VB5 IS A BUGGIE PROBLEM IT REALLY NEEDS TO BE LOOKED AT OVER AND OVER BEFORE GIVING IT TO A CUSTOMER.. After reading some of other customers issues this is crazy yes I know it can be owner fault but.....
                                          • Ben Italiano
                                            New Member
                                            • Dec 2015
                                            • 24
                                            • 5.1.x
                                            #11
                                            Originally posted by ProSportsForums
                                            Did you try using the tools.php file? You can create an administrator account with that tool if need be. If you can't access the admincp with that file you have a different problem.
                                            Yea i did use the tools php file same thing the tools worked but when i try to go back in to admin cp get the same error

                                              Comment

                                              • IggyP
                                                Senior Member
                                                • Mar 2012
                                                • 680
                                                #12
                                                Originally posted by Ben Italiano
                                                With over 60 views not one can help on this one I see...
                                                well if no other suggestions you could try what i mention, shouldnt take too long and could help u learn more about the issue if nothing else...i imagine using the same software together would be better, tho i cant say exactly why or that its necessary

                                                did you change the url or any other changes when u brought it back up?
                                                Last edited by IggyP; Sun 6 Dec '15, 10:20am.

                                                  Comment

                                                  • Ben Italiano
                                                    New Member
                                                    • Dec 2015
                                                    • 24
                                                    • 5.1.x
                                                    #13
                                                    Originally posted by IggyP

                                                    well if no other suggestions you could try what i mention, shouldnt take too long and could help u learn more about the issue if nothing else...i imagine using the same software together would be better, tho i cant say exactly why or that its necessary

                                                    did you change the url or any other changes when u brought it back up?
                                                    Naw didn't change anything outside adding the config info thats about it .

                                                      Comment

                                                      • LockedOnLaw
                                                        Senior Member
                                                        • Apr 2010
                                                        • 2311
                                                        • 6.X
                                                        #14
                                                        Originally posted by Ben Italiano

                                                        Yea i did use the tools php file same thing the tools worked but when i try to go back in to admin cp get the same error
                                                        You have to use the tools.php file and then remove the file from the server or it will lock you out of the admincp.

                                                        Which tool(s) did you specifically use?

                                                          Comment

                                                          • Ben Italiano
                                                            #14.1
                                                            Ben Italiano commented
                                                            Sun 6 Dec '15, 4:34pm
                                                            Editing a comment
                                                            I used the tool with the install folder minus the install.php did the debug etc still the same error, at one time I thought I fix it but once I cleared the history and cache got the same thing same error appeared when I try to go to admincp again .. something is wrong that i can't fix...
                                                          • LockedOnLaw
                                                            Senior Member
                                                            • Apr 2010
                                                            • 2311
                                                            • 6.X
                                                            #15
                                                            You need to use the tools.php file to create an administrator account so you can access admincp and then to follow the steps Glen provided in post #6

                                                              Comment

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