I really appreciate being ignored for 5 days.

[chaeberle]

Brand new vB5 licence with mobile add on. 600+ users on my site waiting on the vBulletin 5 upgrade. Buggy installation program, ticket opened Sunday, one response asking for info, then nothing for days, not even when I've inquired daily. I've even PM'd staff here - oh not the one who's supposed to be helping me, HE blocks PMs - but nothing.

http://www.vbulletin.com/forum/forum/vbulletin-5-connect/vbulletin-5-connect-questions-problems-troubleshooting/vbulletin-5-support-issues-questions/4328419-fatal-error-call-to-a-member-function-fetch_userinfo

This is completely unacceptable. Technical support was promised as a term of sale. I've half a mind to call up my credit card company and file a fraud charge.

[Wayne Luke]

Hello,

You're not being ignored. You're also not the only customer and no customer has priority over others. We don't handle support via PM.

[chaeberle]

So everyone has to ask half a dozen times for status updates? Okay. There hasn't been a single update to my ticket since Monday, but OK, I'm not being ignored. A dozen support threads got attention before mine despite mine being much older, but I should be happy, I suppose?

[Wayne Luke]

I replied to your thread and gave suggestions. I said I would reply to your ticket when had time after you PMed me. No, you're not being ignored. Now we can argue about this or I can go help people so I might be able to get to your ticket this week. I'll get to it as soon as possible.