How to delete all posts by user?

[antonio04]

Hey folks,

Running VB 5.1.4 here. Our moderators need the ability to delete all posts by a certain user. I believe previous versions of VB had this function via the 'Prune by user' function in the admin panel, but this seems to have disappeared.

How do you do this in VB 5? Also, if there is a way to hell-ban or add all a user's posts to a global ignore list, that would be great too.

Thanks!

[Replicant]

It sounds like you want the Spam Management function in the moderator menu, right hand side of the bar above the posts. select the check box of the post you want to moderate, click the moderator menu and select delete post. In the delete menu is a Spam Management section that I think will do what you want. I would select soft delete to be on the safe side until you become familiar with the functions in that menu and in case you get unexpected results, it is reversible.

[antonio04]

Thanks! However, I seem to only be able to use this function when logged in from an admin account. Is there a way to enable this for moderators as well?

For me, clicking on "delete posts" as a moderator brings up a dialog to choose between soft/permanent delete, but doesn't display the "Spam Management" section. Two screenshots attached.

[antonio04]

We finally got this option to show for our moderators by adding them as moderators via the "Channel Management > Channel Manager" interface. Previously, they were simply members of a "moderators" usergroup with moderation privileges, but apparently not sufficient to get this option to show.

However, while the checkbox is now showing, when a moderator checks that option and tries to delete, they get:
"Error: Sorry, you are not authorized to view this page" message. Unfortunately, the error does not specify which permission is missing.

Unfortunately, the error does not specify which permission is missing.

I'm attaching screenshots below:
https://tmpdmp.com/t/2d5c5cc1f8b207c7/1f07a23468881e8a
https://tmpdmp.com/t/eb7b9912283609fb/1c4ba7bed4375697
https://tmpdmp.com/t/5d48697dfb3413d7/69a6a00228e85418

Any ideas on how we can we fix this?

[Zachery]

Do you have a banned usergroup setup?

[antonio04]

Yes, we do have a usergroup for banned users. Would that cause the "You are not authorized to view this page" warning?
The moderator accounts in question, naturally, don't belong to the banned usergroup.

[Zachery]

At this point, you'd either need to let us have a look, or try to enable debug mode for yourself and run though the process and see what the real error message is.

You'd need to edit the frontend config file and add the following to the frontend config

if($_SERVER['REMOTE_ADDR'] == "YOURIP")
{
ini_set("display_errors", true);
$config['report_all_php_errors'] = true;
$config['debug'] = true;
} 

and thebackend confiig

if($_SERVER['REMOTE_ADDR'] == "198.84.229.13")
{
ini_set("display_errors", true);
define("DISABLE_HOOKS", true);
$config['Misc']['debug'] = true;
} 

Then while logged in with a moderator account, try to replicate the issue.

[antonio04]

Here's the debug information that we see. The error message appears to be: "no_permission" occured in file www/core/vb/api/node.php on line 462). Any ideas?

https://s3.amazonaws.com/uploads.hipchat.com/35702/1021751/k6B4jPDOclrQt6G/delete-all-posts-bug.png

https://s3.amazonaws.com/uploads.hipchat.com/35702/1021751/hyRNNt3mnOpWFdX/debug-info.png

Request URL: http://[ourdomain]/ajax/api/node/deleteNodesAsSpam
Form data:
hard:0
reason:
nodeids[]:2503926
deleteother:1

[Zachery]

Does the administrator usergroup have the Is Super Moderator Permission?

AdminCP > Channel Manager > Show All Moderators

Does your user here have full permissions?