I am a seriously unhappy customer. I purchased an upgrade license for vBulletin 5 Connect, I also paid for a professional install and an annual support plan after discussing my needs with a sales person on the phone. I was assured they could do what I asked.
I have now been left with an upgraded version with no database attached (I am told an upgrade is an upgrade and doesn't include moving the database) and the instructions to rebuild the search index. I have no idea how to fix any of this. Hello, that is why I purchased the install AND the support package.
Now I have a non functioning website and no assistance to get it up and running. I am very very disappointed that I have lost a web site containing information since 2002! I need some help from some on on how to get this back on line before I loose all my registered users and my advertisers are expecting refunds.
My hosting company also says the root server password was changed and now we have no idea what it is.
I have now been left with an upgraded version with no database attached (I am told an upgrade is an upgrade and doesn't include moving the database) and the instructions to rebuild the search index. I have no idea how to fix any of this. Hello, that is why I purchased the install AND the support package.
Now I have a non functioning website and no assistance to get it up and running. I am very very disappointed that I have lost a web site containing information since 2002! I need some help from some on on how to get this back on line before I loose all my registered users and my advertisers are expecting refunds.
My hosting company also says the root server password was changed and now we have no idea what it is.
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