Every support request should be in its own topic. Do not take over the support topics posted by others. The only thing that happens when you do this is make it more difficult to receive support.
Often times we get threads like:
This type of question is very difficult to answer because it provides no real information. vBulletin runs on thousands of server configurations and can be extremely customized. We need to know the details of your specific configuration in order to get your questions answered quickly. Please provide the following information:
You can find your PHP version in the AdminCP under Maintenance -> View PHPInfo
You can find your addons in the Admin CP under Hooks & Products -> Manage Products.
To create a new default style go to Styles & Templates -> Style Manager and click Add New Style. Set "Parent" to none, give it a name and save.
Often times we get threads like:
I tried to upload an image and it didn't work. How do I fix this?
- vBulletin Version - Viewable in the header of the AdminCP.
- PHP Version - Viewable on the AdminCP Home Page.
- MySQL Version - Viewable on the AdminCP Home Page.
- Any Addons installed.
- Does the issue occur in a default style?
- Does the issue occur using the English language provided?
- Error message on the screen.
- Browser and Browser version used.
- Did you clear the browser cache and did the error continue?
- A list of steps that can be used to recreate the issue.
- Output of the error with vBulletin in Debug Mode.
- If the issue is an Invalid Server (500 server error) response, the web server and PHP logs that correspond with its timestamp.
You can find your PHP version in the AdminCP under Maintenance -> View PHPInfo
You can find your addons in the Admin CP under Hooks & Products -> Manage Products.
To create a new default style go to Styles & Templates -> Style Manager and click Add New Style. Set "Parent" to none, give it a name and save.
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