Can't Upload

**BirdOPrey5** · Fri 22 Mar '13, 5:12am

Was the file you tried uploading smaller than 2 MB?

**catfish_pete** · Fri 22 Mar '13, 5:35am

Hello - yes, all <2meg.

**BirdOPrey5** · Fri 22 Mar '13, 7:52am

I know that an upload tmp directory (upload_tmp_dir) should always be explicitly set- see if you or your host can set that. I've seen it cause issues before on some setups.

Can you explain exactly what happens when someone tried to upload an image? Is there an error? Does it just not display?

Have you tried uploading an avatar and file attachments and share photos? Do any work?

EDIT- I see you tried to attach an error screenshot but due to a bug we can't see attachments. Please use the "Share Photos" option to upload the screenshot.

**catfish_pete** · Fri 22 Mar '13, 8:34am

"upload_tmp_dir" now set:

file_uploads:	On
open_basedir:	None
safe_mode:	Off
upload_tmp_dir:	/tmp
upload_max_filesize:	2.00 MB

Posts can be successfully created, but no attachments, either .txt or .jpg or avatars, can be successfully uploaded.

Additionally, when trying to access own user's own profile page:
"That action could not be completed. Please try again, and if this occurs again please contact the system administrator and tell them how you got this message."

**Lynne** · Fri 22 Mar '13, 8:54am

Is there anything in your error_logs (if you don't know where they are, ask your host) when you try to upload an image?

**catfish_pete** · Fri 22 Mar '13, 10:03am

Most recent errors are looking for files that don't exist:

[Fri Mar 22 17:48:57 2013] [error] [client 66.249.73.147] File does not exist: /home/litome/public_html/404.shtml
[Fri Mar 22 17:48:57 2013] [error] [client 66.249.73.147] File does not exist: /home/litome/public_html/flag
[Fri Mar 22 16:43:59 2013] [error] [client 66.249.73.147] File does not exist: /home/litome/public_html/404.shtml
[Fri Mar 22 16:43:59 2013] [error] [client 66.249.73.147] File does not exist: /home/litome/public_html/content
[Fri Mar 22 16:35:58 2013] [error] [client 66.249.73.147] File does not exist: /home/litome/public_html/404.shtml
[Fri Mar 22 16:35:58 2013] [error] [client 66.249.73.147] File does not exist: /home/litome/public_html/users
[Fri Mar 22 16:30:34 2013] [error] [client 82.153.160.214] File does not exist: /home/litome/public_html/404.shtml, referer: http://www.litopia.me/forum/new-content/15
[Fri Mar 22 16:30:34 2013] [error] [client 82.153.160.214] File does not exist: /home/litome/public_html/home, referer: http://www.litopia.me/forum/new-content/15
[Fri Mar 22 16:30:34 2013] [error] [client 82.153.160.214] File does not exist: /home/litome/public_html/404.shtml, referer: http://www.litopia.me/forum/new-content/15
[Fri Mar 22 16:30:34 2013] [error] [client 82.153.160.214] File does not exist: /home/litome/public_html/home, referer: http://www.litopia.me/forum/new-content/15
[Fri Mar 22 16:30:34 2013] [error] [client 82.153.160.214] File does not exist: /home/litome/public_html/404.shtml, referer: http://www.litopia.me/forum/new-content/15
[Fri Mar 22 16:30:34 2013] [error] [client 82.153.160.214] File does not exist: /home/litome/public_html/home, referer: http://www.litopia.me/forum/new-content/15
[Fri Mar 22 16:30:34 2013] [error] [client 82.153.160.214] File does not exist: /home/litome/public_html/404.shtml, referer: http://www.litopia.me/forum/new-content/15
[Fri Mar 22 16:30:34 2013] [error] [client 82.153.160.214] File does not exist: /home/litome/public_html/404.shtml, referer: http://www.litopia.me/forum/new-content/15
[Fri Mar 22 16:30:34 2013] [error] [client 82.153.160.214] File does not exist: /home/litome/public_html/home, referer: http://www.litopia.me/forum/new-content/15
[Fri Mar 22 16:30:34 2013] [error] [client 82.153.160.214] File does not exist: /home/litome/public_html/home, referer: http://www.litopia.me/forum/new-content/15

**Lynne** · Fri 22 Mar '13, 4:14pm

The upload_temp_dir, /tmp, is a FULL server path, so are you sure you put the directory in the correct place and that it is chmod to 777?

**BirdOPrey5** · Sat 23 Mar '13, 5:04am

The full path would probably be: /home/litome/tmp based on the errors above

**catfish_pete** · Sun 24 Mar '13, 5:08am

I'm sorry, but there do seem to be multiple issues with VBCobnnect 5.0.0. The installation simply doesn't seem to be ready for prime time.
I have now terminated the test site, recreated it from new on the server, and followed all installation instructions. On trying to edit "My profile", this error is generated:

That action could not be completed. Please try again, and if this occurs again please contact the system administrator and tell them how you got this message

Which is not a helpful error message. Looking at the logs, this is the most recent error:

[2013-03-12 16:06:21]: file has no execute permission: (/home/litopi/public_html/cgi-bin/errorlog.cgi)
[Sun Mar 24 10:57:04 2013] [error] [client 84.120.17.78] Directory index forbidden by Options directive: /home/litopi/public_html/jplayer/js/

As far as uploads are concerned, "Diagnostics" indicates that there are no errors:

Top of Form

[URL="http://www.litopia.me/forum/admincp/diagnostic.php?do=doupload"]Help [IMG]file:///C:\Users\Owner\AppData\Local\Temp\msohtmlclip1\01\clip_image002.gif[/IMG][/URL="http://www.litopia.me/forum/admincp/diagnostic.php?do=doupload"] Pertinent PHP Settings
file_uploads:	On
open_basedir:	None
safe_mode:	Off
upload_tmp_dir:	/tmp
upload_max_filesize:	2.00 MB

Bottom of Form

Top of Form

[URL="http://www.litopia.me/forum/admincp/diagnostic.php?do=doupload"]Help [IMG]file:///C:\Users\Owner\AppData\Local\Temp\msohtmlclip1\01\clip_image002.gif[/IMG][/URL="http://www.litopia.me/forum/admincp/diagnostic.php?do=doupload"]
Results

No errors occurred while opening the uploaded file for reading.

Bottom of Form

However, trying to upload the same test file as a post attachment fails, with no useful error message.

I've been trying to make this installation work all weekend. I've got to say I've never has this kind of installation problem on previous VB versions, and indeed, we have an up-to-date version of VB4 working fine on another site on this very same server.

No idea what to do next, other than ask for my money back...

**catfish_pete** · Mon 25 Mar '13, 3:49am

There seem to be multiple issues with VBConnect V5.0.0.

Clicking on "Edit Site" button produces attached error.

**catfish_pete** · Mon 25 Mar '13, 3:59am

My situation is this. I've been a loyal customer of VB for some years. The sites I have are used for business, i.e. this isn't a hobby. As such, I need a reasonable level of customer support, especially during commissioning/installation.

I know how difficult it must be working in customer support, dealing remotely with irate and sometimes rude people. that is why I'm trying to keep this thread as efficient and pleasant as possible.

However, I have to tell you that I do feel very badly let down. This is a brand new purchase, and it simply doesn't work. The level of interest/support I've experienced here so far is not adequate. I need to get this site up and working as quickly as possible. I have a membership to keep happy, and also costs to incur in terms of designers time.

This is the fourth day that I've tried to get the site into a state of basic functionality. While this may be acceptable for hobbyist software, it is far from acceptable for reliable, professional software.

**Trevor Hannant** · Mon 25 Mar '13, 4:02am

In AdminCP > Settings > Options > Site Name / URL / Contact Details, what do you have for the Forum URL value?

If that has www in it, are you accessing your site through the www version of the URL or dropping it off (and vice-versa)?

**catfish_pete** · Mon 25 Mar '13, 4:27am

Thanks.
Changed setting "Core URL" to include "www".
"My profile" links to http://www.litopia.me/forum/member/2-agent
But still same error message;
That action could not be completed. Please try again, and if this occurs again please contact the system administrator and tell them how you got this message.

**Trevor Hannant** · Mon 25 Mar '13, 4:34am

Anything in your server's PHP error logs for the time of these errors?

Can't Upload

Can't Upload

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