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Where is the support?

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  • Where is the support?

    I have been having an issue since Saturday. I created a ticket (Ticketid: 1179807)

    Problem is this.... I have to wait an entire day to get a simple response, then answer your question, and wait another 24 hours for your response again.

    I have stated that my site has been down since Saturday. I just needed some simple support (which I should still get because I purchased these products less than 30 days ago)

    I've owned vBulletin for several years ... actually going back for a very long time, and I have rarely contacted you about anything.

    This time I contact you about something that is of an emergency nature, and the support I receive is next to zero. It has actually amounted to zero.

    Can I please get some quality support in regards to my situation? This is getting to the point of being beyond ridiculous.

    Zachery Woods, please respond to my ticket. Please.

  • #2
    I see there have been several responses back and forth on this ticket since this was posted- I understand you are frustrated but you are in good hands.

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