problem in mobile suite tool

[raya7een91]

Hello

I bought mobile suite tool of vbulletin 5.2.3. But unfortunately, It doesn't work as I expect most of time it is not open, there is a connection error in both ios and android. First time it open but it comes unorganized . after that it didn't work and show the connection error.

[Lynne]

Is anything showing up in your error_logs (if you don't know where they are, ask your host)?

[raya7een91]

the problem in not from host because the forum is open well in the web browsers. only the problem in mobile app

[Mark.B]

the problem in not from host because the forum is open well in the web browsers. only the problem in mobile app

If we are to provide assistance, we need to see what's in the server error logs, as per Lynne's post. Otherwise anything we suggest is just guesswork and speculation.

[raya7een91]

this is the error log

click here

[Trevor Hannant]

Please upload it as a text file here or upload it to your own server and provide a link - not going to continue closing pop-up ads that appear all over my screen when clicking your link...

[raya7een91]

Please upload it as a text file here or upload it to your own server and provide a link - not going to continue closing pop-up ads that appear all over my screen when clicking your link...

http://globalsourcecode.com/error_log1

[raya7een91]

NO Reply

[Trevor Hannant]

You've given us 3 months worth of errors there without any indication of which errors are showing specifically at the time you get the error in the app!

[raya7een91]

Hi,

Thank you for the reply. I initiated the topic explaining the issue, what I am facing. But it looks like you did not read the full thread are starting the dialog again. Please refer to the previous chats. I attached the screen shot as well for your reference.

Hope the issue will be sorted out.

Thank you.

[Trevor Hannant]

Can you update to version 1.13 that's been released. If you have the same issue, please:

- take a note of the exact date and time and
- give us a copy of the error logs from the few minutes on either side of that date and time only

[raya7een91]

Can you update to version 1.13 that's been released. If you have the same issue, please:

- take a note of the exact date and time and
- give us a copy of the error logs from the few minutes on either side of that date and time only

from where can I find the new version .. when I downloaded the app again it was in 1.12 version again ..

[Trevor Hannant]

Did you just download or did you go through the screens again and actually rebuild it? You need to do the latter (even if you don't change anything...).

[raya7een91]

I updated the forum App but the issue is still not solved. and I cannot find the error log from my google play account since i updated the App yesterday. Is there any method can I get the error .

[Trevor Hannant]

Instructions on how to retrieve crash reports for your device can be found here:

https://www.vbulletin.com/forum/content.php/519-Recovering-App-Crash-Reports