your app doesn't even work on your site!!

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  • mangoz
    Senior Member
    • Jan 2015
    • 127
    • 5.1.x

    your app doesn't even work on your site!!

    I have spent an incredible amount of time troubleshooting my own site trying to fix something that can't be fixed. I thought it was my mobile app that wasn't working only. The official one doesn't work at all either. Where is the feedback from support? Where is a timeline for when I can expect this product I paid for to even work with the most basic of function?


    I can't begin to describe my disappointment with your company...and now I'm stuck with an active forum.

    Images of latest mobile app on vbulletin.com:







    But no one can test it out for real before registering on the site so they don't know you can't even make a post!!! Wasted my money and have a longterm nitemare now. Im finding people with same errors from 6 months ago. Where is the fix and communication?!?!
    The reputation bar is hard coded. This is bad design.
    http://tracker.vbulletin.com/browse/VBV-14349
    Facebook 2 step registration doesn't work
    http://tracker.vbulletin.com/browse/VBV-9490
    Vbulletin android app does not work with VB5 and has no roadmap -- don't buy it! Demand better.
    http://tracker.vbulletin.com/browse/...Aroadmap-panel
  • Zachery
    Former vBulletin Support
    • Jul 2002
    • 59097

    #2
    You'd need to make sure any of those issues are reported in the tracker.

    Comment

    • mangoz
      Senior Member
      • Jan 2015
      • 127
      • 5.1.x

      #3
      Originally posted by Zachery
      You'd need to make sure any of those issues are reported in the tracker.
      Why don't you?? I'm telling you its a problem and it can be tested now! I don't get paid to fixnl vbulletin for profit business!

      Was that an option I was able to make an informed purchase decision???

      I'm using YOUR latest software on YOUR site in the reference device for the mobile OS! I can't get anymore vanillla. There are Mobile forum posts avoit all these issues that vb support doesn't answer other than "see the tracker"

      These kinds of dry nonhelpful responses are why this company is dying. Where is my refund? Wheres is the upfront notice that the app has these problems BEFORE purchase???

      The app doesn't work. Its being sold. Anything other than an apology and a timeline for a fix is unacceptable.

      You can't post. The fact that is not a priority already fixed is insane.

      Wihout an app, anyone reading this should just be waiting for a xenforo importer for VB5. I can't believe I bought the hype...
      Last edited by mangoz; Wed 21 Jan '15, 2:40pm.
      The reputation bar is hard coded. This is bad design.
      http://tracker.vbulletin.com/browse/VBV-14349
      Facebook 2 step registration doesn't work
      http://tracker.vbulletin.com/browse/VBV-9490
      Vbulletin android app does not work with VB5 and has no roadmap -- don't buy it! Demand better.
      http://tracker.vbulletin.com/browse/...Aroadmap-panel

      Comment

      • Zachery
        Former vBulletin Support
        • Jul 2002
        • 59097

        #4
        You're right, you don't get paid to fix bugs. I'm not asking you to. I'm asking you to report them. So our developers can be aware of the issues and we can work towards resolving them.

        Comment

        • mangoz
          Senior Member
          • Jan 2015
          • 127
          • 5.1.x

          #5
          You know, I swallowed by cynicism went to the broken tracker (I'm not even a tech guy, how the hell am I supposed to know all the answer to tell you the problem with your software and which module it affects?!?!?) and I submitted:

          Then I found this:



          There's the roadmap for the function I paid extra for. Backlog, all together. No plan.

          Clicking around, the thing I found is your programming team is too focused on votes instead of function. Minor problems with VB4 and the Android app outvote major problems with VB5 and the app. New forum owner with VB5? You're screwed. No leadership, just the guiding hand of yesteryear without investment in the "flagship" product. Turns out if I had installed VB4 my app would largely be working. Yeah tapatalk works. And forum runner (well it only sort of does).

          I feel like I've walked into that movie 'Brazil'... you are all nuts. I'll keep submitting my form 903829304 into the void. And as soon as Xenforo releases an app I'll pay the fee to leave this circular hell I've entered. No other software company works like this. Its a shame what's become of this company.
          The reputation bar is hard coded. This is bad design.
          http://tracker.vbulletin.com/browse/VBV-14349
          Facebook 2 step registration doesn't work
          http://tracker.vbulletin.com/browse/VBV-9490
          Vbulletin android app does not work with VB5 and has no roadmap -- don't buy it! Demand better.
          http://tracker.vbulletin.com/browse/...Aroadmap-panel

          Comment

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