No reply on member support since a week for MAPI

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  • kartik786
    Member
    • Jul 2005
    • 46
    • 3.7.x

    No reply on member support since a week for MAPI

    Hello,

    I'm having trouble setting up MAPI and have opened a support ticket but it has not been answered since a week. Please check ticket and revert at earliest. I really want to make my site mobile ready.

    Thanks.
    Last edited by Mark.B; Tue 30 Sep '14, 11:43pm.
  • BirdOPrey5
    Senior Member
    • Jul 2008
    • 9613
    • 5.6.3

    #2
    Some things I would suggest-

    1) Make sure you have downloaded the latest MAPI from the Member's Area
    2) Since you are on VB 3.8.3 make sure your PHP version is 5.2.x. 3.8.3 is not designed for anything above PHP 5.2.x and a security patch earlier this year raised the minimum PHP requirement to 5,2,0.
    3) Make sure you have made the fix for VBSEO
    4) Suggest you disable all other modifications (I'm getting a pop up when I first go to your site about facebook?) and try again.
    5) You may need to disable cloudflare as well

    Comment

    • kartik786
      Member
      • Jul 2005
      • 46
      • 3.7.x

      #3
      Ohk, I have done all 4 except for cloudflare. Let me disable it and try again.

      Comment

      • kartik786
        Member
        • Jul 2005
        • 46
        • 3.7.x

        #4
        Okay the issue was with cloudflare. I disabled it and the api got verified.

        Now, at the last step I am getting this error.

        Your site does not appear to be properly installed. Please check your site installation. If you are sure your installation is correct, please create a support ticket. Failed loging in with the test username and password.

        Should I continue asking here or can I get replies on the ticket?

        Comment

        • Zachery
          Former vBulletin Support
          • Jul 2002
          • 59097

          #5
          Double/triple check that the username/password is correct.

          Comment

          • kartik786
            Member
            • Jul 2005
            • 46
            • 3.7.x

            #6
            Thanks, the APK file came through. Since I had tried all these steps as test I did not input proper images for the app spash screen etc.
            How many times can I redo the whole process?

            Comment

            • BirdOPrey5
              Senior Member
              • Jul 2008
              • 9613
              • 5.6.3

              #7
              You can rebuild the app as often as necessary.

              Comment

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