I paid, received nothing and started a claim at PayPal

[D2S]

I just bought the Mobile Suite, I paid the $199 USD via PayPal and hace received NOTHING in return. No file, no link, no nothing. When I asked via ticket system where would I download the file, giving them all the purchase information, I received a simple "There are no valid licenses under this account." and that is it. After asked for more explanations and telling them that I felt scammed, vBulletin did not answer anymore.

I started a claim in PayPal so I can have my money back. I hope I did not waste my money for nothing.

BTW. My forum has a full 4.x CMS license: latrinchera.org, and this is this the first time I have a serious problem with vBulletin.

[SteveLV702]

you just purchased? it can take a few hours to process order..

[D2S]

It has passed more than 24 hours:

Item Title:		vBulletin Order
Item Number:		************
Date:		02/06/2011
Time:		12:58:50 PDT
Status:		Completed

[SteveLV702]

did you send vbulletin copy of paypal receipt with transaction number so they could verify payment and manually add your order?

[D2S]

I gave them everything, they just stopped the communication without any further explanation.

[SteveLV702]

try messaging them again....

[D2S]

It is useless and frustrating, I'll leave this to PayPal to solve... I started this topic just to warn others about this.

[acwatts]

Have you logged in to the member area and checked there.

[Mark.B]

vBulletin isn't a rip-off company or a scam, send a support ticket in and I am sure they will pick this up, it will be either human error or system error. You can be certain of that.

[TheLastSuperman]

Have you logged in to the member area and checked there.

I believe he mentioned above it said "there are no valid licenses in your account" so assuming he has.. but you know what they say about that

vBulletin isn't a rip-off company or a scam, send a support ticket in and I am sure they will pick this up, it will be either human error or system error. You can be certain of that.

Exactly and furthermore it's the fact some are patient and some not, it could be due to your schedule, your temperament, anything I nor anyone else knows about nor care to know honestly however being this upset over something and having a "giving up" attitude in the end when you've been a member since 2005 is certainly not the way to "get your way" or your merchandise/product/service for that matter. I do see where your coming from so I can understand but at the same time you need to bear with them, sometimes any ordering system can make mistakes and if anything this thread will make someone on staff have a look so either way your covered just give it time.

[Zachery]

I just bought the Mobile Suite, I paid the $199 USD via PayPal and hace received NOTHING in return. No file, no link, no nothing. When I asked via ticket system where would I download the file, giving them all the purchase information, I received a simple "There are no valid licenses under this account." and that is it. After asked for more explanations and telling them that I felt scammed, vBulletin did not answer anymore.

I started a claim in PayPal so I can have my money back. I hope I did not waste my money for nothing.

BTW. My forum has a full 4.x CMS license: latrinchera.org, and this is this the first time I have a serious problem with vBulletin.

Filing a dispute really won't get your issue looked at faster, instead of filing a dispute, you should have either bumped the ticket (not normally recomended) or started another. Or at least give us some time to get back to you. We're aware of the issue and we're looking into the problem. Sorry that was no communicated.

[acwatts]

I believe he mentioned above it said "there are no valid licenses in your account" so assuming he has.. but you know what they say about that

But it says order Status = Completed, and he's running VB 4.1.2 suite. ?

[D2S]

you should have either bumped the ticket (not normally recomended) or started another.

I did both. I started the claim only after trying to solve this in the normal way, but after not receiving any answer from you, I wouldn't stay waiting when there was not sign that you were even reading my messages.

[Zachery]

There are no other responses in your 1074386 ticket besides the first two, made at the same time. I'm not sure how that counts as bumping?
You also have no other open tickets in regards to the matter.

[Steve Machol]

You have received your license.

FWIW this was a problem on our end. The Sales Staff s investigating this.