Announcement

Collapse
No announcement yet.

Having API Issues? Click here for basic troubleshooting guide.

Collapse
This topic is closed.
X
This is a sticky topic.
X
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Having API Issues? Click here for basic troubleshooting guide.

    Basic Mobile API Troubleshooting Instructions

    vBulletin 4.0+ Mobile API Troubleshooting
    1. Make sure the Mobile API is enabled and an API Key has been generated.
    2. Try using both of the DEMO Applications for iPhone and Android to test functionality and connectivity of the APP to your site. (Instructions for Demo tests are HERE)
    3. Unexpected issues? Connection problems? Some functions do not work in the App? Please go into your product manager and disable ALL products Re-Test to see if the issues have been resolved by disabling all products.
    4. If you are confused about steps #3 and #4 you will have to create a Support Ticket in your members area (http://members.vbulletin.com) and a member of our staff will help you.


    vBulletin 3.7/3.8 Mobile API Troubleshooting

    1. Make sure you've uploaded the entire Mobile Product file package correctly, installed the mobile API product XML file, enabled the API and generated an API Key.
    2. Try using both of the DEMO Applications for iPhone and Android to test functionality and connectivity of the APP to your site. (Instructions for Demo tests are HERE)

    3. Unexpected issues? Connection problems? Some functions do not work in the App? Please go into your product manager and disable ALL products except the vBulletin Mobile API. Re-Test to see if the issues have been resolved by disabling all products except the Mobile API.
    4. If disabling products in step #3 helped fix the problems, you will need to find the exact product or plugin causing the issue. You can try disabling one product at a time to figure out which one is causing the faults.
    5. If you are confused about steps #3 and #4 you will have to create a Support Ticket in your members area (http://members.vbulletin.com) and a member of our staff will help you.

    Code to Bypass Custom Plug-ins and Products

    For those of you who are familiar with writing products and customizations for vBulletin, you can bypass plugin code to fix alot of API issues. The bypass condition is as follows:

    PHP Code:
    if (!VB_API) { 
    plugin code here
    PHP Code:

    anders | vbulletin team | check out the new vbulletin facebook app
    Proudly vBulletin'ing since 2001
    Please be my friend!
    http://www.twitter.com/inetskunkworks
    vBulletin Performance Articles:
    Click here to read

  • #2
    If you are running vBSEO, please ensure you exclude API.php from being re-written.
    This can be done by the following:

    vBSEO CP -> General Settings -> vBSEO Options -> Exclude Pages -> Add api.php
    Adrian

    Comment


    • #3
      Further vBSEO related info here: http://www.vbulletin.com/forum/showt...BSEO-installed
      Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
      Change CKEditor Colors to Match Style (for 4.1.4 and above)

      Steve Machol Photography


      Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


      Comment

      Related Topics

      Collapse

      Working...
      X