Error Trying to Input API and Forum Address

[edytwinky]

I'm running 3.8. Anybody getting this error?

Your site does not appear to be properly installed. Please check your site installation. If you are sure your installation is correct, please create a support ticket. Failed when testing Forums

Your site does not appear to be properly installed. Please check your site installation. If you are sure your installation is correct, please create a support ticket. Failed when testing Forums

[IB Adrian]

Ok.

For a start - have you installed the 3.X mobile plugin?
Do you run vBSEO?

That message indicates that our mobile publisher is having difficulty getting to your API's.

Adrian

[edytwinky]

i dont use vbseo.

I uploaded all the files in the upload folder as well as the 3.8x do not upload folder. these are the files from the members area correct?

[IB Adrian]

Ok.

Try reinstalling the plugin over the top of the existing plugin.
Here are instructions on how to install the plugin

[Paul M]

Whats the forum url ?

[edytwinky]

Whats the forum url ?

Paul I pm'd the address to you. Adrian, I'll reload those files in an hour and a half and see what happens

[edytwinky]

It is on a subdomain, so not sure if that is the reason

[Paul M]

Paul I pm'd the address to you. Adrian, I'll reload those files in an hour and a half and see what happens

Your api is responding to me ok, which suggests its installed ok.

[edytwinky]

I uploaded all the files again. Reinstalled the plug and and still getting the same error at the site information page.

I upgraded to vb 3.8.7 a couple weeks ago and that's all working fine.

Not sure what i'm doing wrong. I followed the video step by step

[edytwinky]

thanks for the help thus far guys. ive submitted a ticket to see the cause.

i tried disabling all plugins and that didnt work either.

[pelican]

Ok.
Do you run vBSEO?

Does vbseo conflict with mobile suite?

[Paul M]

Does vbseo conflict with mobile suite?

Yes, it can intefere with the api signature, causing "invalid" errors.

[IB Adrian]

Does vbseo conflict with mobile suite?

It is compatible with it, but needs to be setup with this:

You need to add api.php to their exclude section.
vBSEO CP -> General Settings -> vBSEO Options -> Exclude Pages. Add api.php

If this isn't done, as Paul mentioned it can cause "invalid" errors.

[edytwinky]

not that im going to right away, but does having vb 4.1.3 need to have the extra installation steps or is that just for vb 3?

[IB Adrian]

Just vB3.
vB4.1.2 has the API natively installed.