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  • #16
    Same email for me, and the App ID in the email, is my VB FB App not FB Connect

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    • #17
      Originally posted by J.kay View Post
      Hi,
      I have the facebook App and i receive this mail.

      Any update from Vbulletin?
      Your not going to get a response some two hours after it was first mentioned.

      It will be looked at by the relevant parties in due course.
      Baby, I was born this way

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      • #18
        All I got was apparently two of my friends have birthdays this week.

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        • #19
          Originally posted by Paul M View Post
          Your not going to get a response some two hours after it was first mentioned.

          It will be looked at by the relevant parties in due course.
          Why not? A, "Hey, we've received a lot of reports about this. Here's what we know. We're looking into it and should have a response to you within X days." would go a long way in settling some nerves. What's wrong with letting people know that VB is officially aware of the issue and giving us some sort of indication of when they will communicate with us next?

          I really don't like the "in due course" response. It's actually pretty rude to say to someone who has paid for a product.
          Community manager at Thailand Friends

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          • #20
            We're aware of the issue, not much more we have to say right now. We there is a better more full bit of information we can provide we will do so.

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            • #21
              Originally posted by Bill Rini View Post
              I really don't like the "in due course" response. It's actually pretty rude to say to someone who has paid for a product.
              Well actually, no its not. I gave you the facts, I cant really do much about whether you like them. As I said, it will be looked at, and responded to, in due course.
              Baby, I was born this way

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              • #22
                Originally posted by Paul M View Post
                Well actually, no its not. I gave you the facts, I cant really do much about whether you like them. As I said, it will be looked at, and responded to, in due course.
                I was commenting on the fact that "in due course" sounds overly bureaucratic and sort of dismissive. What people want to hear is, "ASAP" or "as quickly as we can." Obviously, it's something new and completely out of the blue so I'm not saying VB should already have a solution but VB's response should chose language that reflects urgency in their getting to the bottom of it.
                Community manager at Thailand Friends

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                • #23
                  I got it too. I try to get a refund since I bought the fb app this week but no success.

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                  • #24
                    We also get the same email too, please look into the issue as soon as possible. Thanks.

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                    • #25
                      I've never received the mail...

                      As has been stated by Zachery, it's been passed to the relevant people to investigate further and changes, if necessary, will be applied in due course/in a future build*

                      As soon as more information is available, we will communicate it out via here or the Announcements Forum.

                      *Delete according to your preference for terms...
                      Vote for:

                      - *Admin Settable Paid Subscription Reminder Timeframe*
                      -
                      *PM - Add ability to reply to originator only*
                      - Add Admin ability to auto-subscribe users to specific channel(s)
                      - Highlight the correct navigation tab when you are on a custom page
                      - "Quick Route" Interface...
                      - Allow to use custom icons for individual forums

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