Hello!
I run vBulletin 4.2.5. About 1 month ago I received the first worrying messages from ex-members (members who asked to have their account deleted and we deleted them) who kept receiving email notifications for threads they had subscribed to even if their accounts were already deleted. These members were very angry about this matter because they clearly didn't want to be part of the community anymore.
When GDPR came in law, we decided to mass delete all the subscriptions because we were afraid we'll receive complaints from the deleted members who still received email notifications. It looked like we didn't actually delete all their information from our database, which is a problem according GDPR.
So, we deleted ALL subscriptions, as I said, and we posted an announcement for members to resubscribe to the threads they wanted to be subscribed to.
About a week ago (after the mass deletion of subscriptions) we received several messages from active members who now receive email notifications each hour to threads that have no new posts and to threads they did NOT subscribe to. I checked and tried to delete the subscriptions of those members again in Admin CP but they were not subscribed to any threads yet they kept receiving emails. They even had 'Do not subscribe' in their options, yet emails keep flooding their inboxes. They said this problem didn't happen before the mass deletion of the old subscriptions. Now even if they change the account email, they keep receiving the email notifications on the old email they previously used.
Members are very bothered and with the GDPR in action, we are very stressed about this matter. It's like we don't respect their privacy and their own settings. What can be done?
I run vBulletin 4.2.5. About 1 month ago I received the first worrying messages from ex-members (members who asked to have their account deleted and we deleted them) who kept receiving email notifications for threads they had subscribed to even if their accounts were already deleted. These members were very angry about this matter because they clearly didn't want to be part of the community anymore.
When GDPR came in law, we decided to mass delete all the subscriptions because we were afraid we'll receive complaints from the deleted members who still received email notifications. It looked like we didn't actually delete all their information from our database, which is a problem according GDPR.
So, we deleted ALL subscriptions, as I said, and we posted an announcement for members to resubscribe to the threads they wanted to be subscribed to.
About a week ago (after the mass deletion of subscriptions) we received several messages from active members who now receive email notifications each hour to threads that have no new posts and to threads they did NOT subscribe to. I checked and tried to delete the subscriptions of those members again in Admin CP but they were not subscribed to any threads yet they kept receiving emails. They even had 'Do not subscribe' in their options, yet emails keep flooding their inboxes. They said this problem didn't happen before the mass deletion of the old subscriptions. Now even if they change the account email, they keep receiving the email notifications on the old email they previously used.
Members are very bothered and with the GDPR in action, we are very stressed about this matter. It's like we don't respect their privacy and their own settings. What can be done?
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