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[Mark.B]

I'm sorry for the delay...I can see that my colleague Lynne has now responded to your ticket.

[Bryanb]

I'm sorry for the delay...I can see that my colleague Lynne has now responded to your ticket.

No worries. Problem solved thanks to Lynn. Here's what caused the problem:

You had your site URL set to http://www.yoursite.com but you had a redirect on the server to go from http://www.yoursite.com to http://yoursite.com I have changed the site URL to http://yoursite.com

The day before I had added this comment to my .htaccess file:

RewriteCond %{HTTP_HOST} ^www\.mysite\.com [NC]
RewriteRule ^(.*)$ http://mysite.com/$1 [L,R=301]

so that Google sees it as one website.

Simple problem - major issue. Thanks for helping me straighten his out.