Contact us not working

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  • Trendri
    Senior Member
    • Mar 2012
    • 221
    • 5.6.4

    [Forum] Contact us not working

    Forum contact us not working. submitted contact us form showed message sent successfully. But they are not really delivered to my email nor spam folder.
    i have use smtp and also turn smtp still could not fix the error.

    I received the Diagnostics email but contact us message are not delivered, please help

    its seems the message are delivered to
    [email protected] where do i make changes to this email [email protected]
    Code:
    [TABLE="align: left"]
    [TR]
    [TD="align: left"]A message that you sent was rejected by the local scanning code thatchecks incoming messages on this system. The following error was given:  "Relaying not permitted"------ This is a copy of your message, including all the headers. ------Received: from felix by premium1.web-hosting.com with local (Exim 4.80)        (envelope-from <[URL="https://premium1.web-hosting.com:2096/3rdparty/squirrelmail/src/compose.php?send_to=felix%40premium1.web-hosting.com"][email protected][/URL]>)        id 1U6A0Z-002olH-AO        for [URL="https://premium1.web-hosting.com:2096/3rdparty/squirrelmail/src/compose.php?send_to=dbmaster%40example.com"][email protected][/URL]; Thu, 14 Feb 2013 20:22:35 -0500To: [URL="https://premium1.web-hosting.com:2096/3rdparty/squirrelmail/src/compose.php?send_to=dbmaster%40example.com"][email protected][/URL]Subject: vBulletin Database Error!From: "[URL="https://premium1.web-hosting.com:2096/3rdparty/squirrelmail/src/compose.php?send_to=dbmaster%40example.com"][email protected][/URL]" <[URL="https://premium1.web-hosting.com:2096/3rdparty/squirrelmail/src/compose.php?send_to=dbmaster%40example.com"][email protected][/URL]>Sender: user[URL="https://premium1.web-hosting.com:2096/3rdparty/squirrelmail/src/compose.php?send_to=felixkomo%40gmail.com"]@gmail.com[/URL]Return-Path: [FONT=Times New Roman]user[/FONT][URL="https://premium1.web-hosting.com:2096/3rdparty/squirrelmail/src/compose.php?send_to=felixkomo%40gmail.com"]@gmail.com[/URL]
    Message-ID: <[URL="https://premium1.web-hosting.com:2096/3rdparty/squirrelmail/src/compose.php?send_to=20130215012235.36a464cad8e6%40www.gist.naijafinder.com"]20130215012235.36a464cad8e6m[/URL]>MIME-Version: 1.0Content-Type: text/plain; charset="ISO-8859-1"Content-Transfer-Encoding: 8bitX-Priority: 3X-Mailer: vBulletin Mail via PHPSender:  <[URL="https://premium1.web-hosting.com:2096/3rdparty/squirrelmail/src/compose.php?send_to=felix%40premium1.web-hosting.com"][email protected][/URL]>Date: Thu, 14 Feb 2013 20:22:35 -0500Database error in vBulletin 4.2.0:Invalid SQL:[/TD]
    [/TR]
    [/TABLE]

    SMTP: localhost
    sendmail_from: None
    sendmail_path: /usr/sbin/sendmail -t -i
    Help
    Results
    No errors were returned while attempting to send the email. Check email@finder.com shortly to confirm you've received the email. If you don't receive the email, try sending the test to a different address. If that fails, check your mail server's configuration.
    Last edited by Trendri; Fri 15 Feb '13, 3:33pm.
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  • AliMadkour
    Senior Member
    • Dec 2004
    • 1588
    • 6.X

    #2
    Hello, firstly the email [email protected] is the technical email in config.php file you can edit it via editing that line in includes/config.php file
    PHP Code:
        //    ****** TECHNICAL EMAIL ADDRESS ******
        //    If any database errors occur, they will be emailed to the address specified here.
        //    Leave this blank to not send any emails when there is a database error.
    $config['Database']['technicalemail'] = '[email protected]'
    contact us email sent to the webmaster email address AdminCP->Settings->Options->Site Name / URL / Contact Details->Webmaster's Email

    Also you can set a separate email for contact us from AdminCP->Settings->Options- Site Name / URL / Contact Details->Contact Us Email

    Former vBulletin Support Staff
    Need Help?, Or P.M. Me

    Comment

    • Trendri
      Senior Member
      • Mar 2012
      • 221
      • 5.6.4

      #3
      Technical email was change its still not working, password reset message are not delivered too.
      Originally posted by AliMadkour
      Hello, firstly the email [email protected] is the technical email in config.php file you can edit it via editing that line in includes/config.php file
      PHP Code:
          //    ****** TECHNICAL EMAIL ADDRESS ******
          //    If any database errors occur, they will be emailed to the address specified here.
          //    Leave this blank to not send any emails when there is a database error.
      $config['Database']['technicalemail'] = '[email protected]'
      contact us email sent to the webmaster email address AdminCP->Settings->Options->Site Name / URL / Contact Details->Webmaster's Email

      Also you can set a separate email for contact us from AdminCP->Settings->Options- Site Name / URL / Contact Details->Contact Us Email
      Make Money Forum |Insurance Forum |Personal Finance Forum | Personal Finance Q & Ans

      Comment

      • AliMadkour
        Senior Member
        • Dec 2004
        • 1588
        • 6.X

        #4
        Please see this page for help troubleshooting email problems:


        Former vBulletin Support Staff
        Need Help?, Or P.M. Me

        Comment

        • Trendri
          Senior Member
          • Mar 2012
          • 221
          • 5.6.4

          #5
          i have check every setting on the link you provided could not see where the error is coming from. users don't receive password reset message and contact us message are not delivered. Solution please
          Make Money Forum |Insurance Forum |Personal Finance Forum | Personal Finance Q & Ans

          Comment

          • Mark.B
            vBulletin Support
            • Feb 2004
            • 24286
            • 6.0.X

            #6
            vBulletin uses the server to send its email, so if you have followed all the troubleshooting steps in the guide above, and it still isn't working, you will need to speak to your host.
            MARK.B
            vBulletin Support
            ------------
            My Unofficial vBulletin 6.0.0 Demo: https://www.talknewsuk.com
            My Unofficial vBulletin Cloud Demo: https://www.adminammo.com

            Comment

            • Hartmut
              Senior Member
              • Nov 2007
              • 2870
              • 4.2.x

              #7
              Do the emails stay in the queue maybe? You will find out about it when looking at your main AdminCP screen (Number of Queued E-Mails)...
              No private support, only PM me when I ask for it. Support in the forums only.

              Comment

              • Trendri
                Senior Member
                • Mar 2012
                • 221
                • 5.6.4

                #8
                my number of Number of Queued E-Mails 20,374 . The prob could be from this Queued emails.
                Is there any way to empty the qued emails?
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                Comment

                • Trevor Hannant
                  vBulletin Support
                  • Aug 2002
                  • 24325
                  • 5.7.X

                  #9
                  Go to:

                  AdminCP > Settings > Options > Email Options

                  ...and set the 'Number of Emails to Send Per Batch' value to 5,000. This will clear your queue in around 50 minutes as the Scheduled Task should be running every 10 minutes. You can simply disable this by setting 'Use Cron Based Sending' to No however this will try sending all those mails at once which your server/host may not like...
                  Vote for:

                  - Admin Settable Paid Subscription Reminder Timeframe (vB6)
                  - Add Admin ability to auto-subscribe users to specific channel(s) (vB6)

                  Comment

                  • Trendri
                    Senior Member
                    • Mar 2012
                    • 221
                    • 5.6.4

                    #10
                    Its working well now, My queued Messages where all sent out today and the contact us messages where all delivered.

                    Thanks everything is working well now.
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                    Comment

                    • AliMadkour
                      Senior Member
                      • Dec 2004
                      • 1588
                      • 6.X

                      #11
                      Glad you got it fixed

                      Former vBulletin Support Staff
                      Need Help?, Or P.M. Me

                      Comment

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