Hello, i have a problem with Subscription here. It use to work fine. But today after my customer bought something using paypal. They do not have their usergroup change. It's still stay as member. Can i know how to fix it? Thanks.
Paid Subscription issue
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I am having the same problem with 4.2.0 PL2. First time setting up a paid subscription, and when I tested it with a test user, the results were:
1. Payment successfully sent to PayPal
2. Usergroup not changed (therefore extra permissions not applied)
3. Nobody showing in Subscription Manager as being active (the count is still at 0)
4. Nothing showing in the Transaction Log
5. Nothing showing in the Transaction Stats
Any idea what happened?
edit: I've opened a support ticket for this.Last edited by cbiweb; Mon 28 Jan '13, 10:44am.~ Life isn't always fair, but you can be. ~Comment
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Hmmm I also had a member pay a sub and vb did not update his usergroup and there is no record of his sub in the subs logs. Paypal shows the payment though.
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My user has now been updated and I got a email from the forum about his sub. Must have been a delay in the system.Comment
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Mine finally updated, too. I suspect it was also a case of not waiting long enough for the cron job to do its job. But it only updated one of two test accounts. The one that did update was tested using a dedicated PayPal account just for forum subscriptions. I do not know for sure that this is why it worked, but it did work after doing it. It might have been just a fluke, so don't assume that this is the only solution; it's just the one that worked for me.
The test account that never updated was done using my regular PayPal account that I use for everything. But it also did not have IPNs enabled (which I discovered after creating the new PP account), so that could very well be a key point, although I don't know how that could affect vBulletin's promotion system when processing new subscriptions. In my mind the member should have been upgraded regardless.~ Life isn't always fair, but you can be. ~Comment
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by SiForI have an issue with 5.0.5 subscription's not working fully. The subscription is setup to use paypal and the Payment API Tests gives a pass result. Members can purchase the subscription and everything...
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Channel: Support Issues & Questions
Thu 2 Jan '14, 6:03pm -
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