I occasionally get an email from a member who has been notified that their subscription is about to expire. The notification email says that if they have a recurring subscription, they will automatically be renewed. They will email me and ask if their subscription is recurring because they can't remember. Is there an easy way to look at a users account and tell if they are on a recurring subscription or not?
How to tell is subscription is recurring
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When you create the subscription, you set it as recurring or not. If you've set the subscription they are using as recurring and they paid through PayPal, then it is recurring. If you don't accept Paypal or didn't mark the subscription as recurring then it is not. You would have to look in your Subscription Manager under Paid Subscriptions to see if individual subscriptions are recurring or not.Translations provided by Google.
Wayne Luke
The Rabid Badger - a vBulletin Cloud demonstration site.
vBulletin 5 API -
Hi Wayne,
I thought it might be best to post a follow on question here, rather than start a new thread. Feel free to move or delete if necessary.
I have a similar situation. We originally turned recurring subscription ON. About a week or two later, we turned the feature OFF because users did not want to be billed automatically.
So this morning, a year later, 2 people were billed automatically. despite the "recurring billing" box being unchecked. So is there a field in the database I can search and adjust for those select few who had it turned on?Comment
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If they purchased while it was a recurring subscription, it will remain a recurring subscription. They will need to log into their Paypal account and remove the subscription if they do not want to be automatically billed. Once submitted to Paypal, they are in control over whether it rebills or not.Translations provided by Google.
Wayne Luke
The Rabid Badger - a vBulletin Cloud demonstration site.
vBulletin 5 APIComment
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by TheGLForumIs there a sample forum somewhere where I could see how this interface works from a member's perspective?
If a member pays for a subscription, is the membership based upon a successful payment...-
Channel: vB Cloud Support & Troubleshooting.
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