I have a client's site that I have been working on and the other day the client informed me that his forum icons no longer work meaning that they only show the old forum post icon.
Here is what I have done to the site to try and fix it:
1. Disabled all the hacks/plugins via the config.php file.
2. Uploaded the forum icons again and overwrote them.
3. Uploaded the icons to a different directory and changed the directory in the style.
4. Uploaded ALL the vBulletin files with the exception of the images, config.php.new, install directory and overwrote the old files. (Upon doing that when I first visited the forum afterwards the icons worked, but about 5 minutes later they stopped working, they worked for me but not the client and then they did not work for me at all either after that.)
5. Cleared my browser cache & cookies etc at least 5 times.
6. Downloaded the icons to my PC desktop and checked them to be sure that the correct files were in the directory. Re-uploaded them.
7. Asked the client to turn off Incapsula to see if that was the problem. He said he turned it off and tested it and it was still the same. I was not able to test it with Incapsula off.
8. Checked the templates against the default template to see if possibly there was some sort of wayward template coding as the client had an eager mod mucking about in the templates at some point. All the templates seem to be as I left them.
Here is what the client is running:
1. vBulletin 4.22 (Latest version)
2. Incapsula (No idea the version, all I know is its super annoying for me to work with and seems to cause more problems than it solves, but nothing I can do about that)
Anyone have any idea what the issue might be or do you have some suggestions as to what i should check next?
TIA!
Here is what I have done to the site to try and fix it:
1. Disabled all the hacks/plugins via the config.php file.
2. Uploaded the forum icons again and overwrote them.
3. Uploaded the icons to a different directory and changed the directory in the style.
4. Uploaded ALL the vBulletin files with the exception of the images, config.php.new, install directory and overwrote the old files. (Upon doing that when I first visited the forum afterwards the icons worked, but about 5 minutes later they stopped working, they worked for me but not the client and then they did not work for me at all either after that.)
5. Cleared my browser cache & cookies etc at least 5 times.
6. Downloaded the icons to my PC desktop and checked them to be sure that the correct files were in the directory. Re-uploaded them.
7. Asked the client to turn off Incapsula to see if that was the problem. He said he turned it off and tested it and it was still the same. I was not able to test it with Incapsula off.
8. Checked the templates against the default template to see if possibly there was some sort of wayward template coding as the client had an eager mod mucking about in the templates at some point. All the templates seem to be as I left them.
Here is what the client is running:
1. vBulletin 4.22 (Latest version)
2. Incapsula (No idea the version, all I know is its super annoying for me to work with and seems to cause more problems than it solves, but nothing I can do about that)
Anyone have any idea what the issue might be or do you have some suggestions as to what i should check next?
TIA!
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