[Forum] image upload failed

[Ageurtse]

Hello,

several of oure users complaind about uploading there images.

When they try to upload an image, they get a red round dot with a ! in it.
what could be wrong, i check if there attachment box is full. i tryed to upload the image by myself (nothing goes wrong).

So now i'm stucked and need help from the pro's over here.

[Trevor Hannant]

What message do they get when they hover their cursor over that exclamation mark?

[Ageurtse]

they say that there is no message when they hover over it.
that was one of my first questions.

[Ageurtse]

the person send me a message with some info about what happend when he hovers over the exclamation mark.

this is it: 500 [IOErrorEvent type = "ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038"]

What can i do about it ?

[update]
I found this link https://www.vbulletin.com/forum/show...603-Error-2038

But when i search in php_info, there is no mod_security loaded.
So what could be the problem.

[Trevor Hannant]

A 500 error would suggest Internal Server Error - check your server's error logs for the time of the error and see if there's anything listed there

[Ageurtse]

What if i and my provider can't track back this error.
is there a nother way within vbulletin to log what a specified user does.

I even can't reproduce this error by myself. the image this speccified user wan't to upload is uploadable by myzelf.
pretty strange problem.