[Forum] Online users not showing up on frontpage/homepage

[cgar]

hi is there a way to fix this issue with users not showing up on the who's online section of the footer on the front page?

http://imageshack.us/photo/my-images/843/capture2cj.jpg/

this issue only happens on the frontpage and not on the forum pages....

Thanks

[Lynne]

Create a new style with no parent:

• Styles & Templates > Style Manager > Add New Style
• Parent Style: No Parent Style
• Title: Default vBulletin
• Allow User Selection: Yes
• Save

Then browse the site using that totally default vbulletin style - do you still have the same problem?

[cgar]

your right the default template does show the online users.... so it has to do with the CSS Style in the footer thats causing it?

[Lynne]

It has to do with a modified template in your custom style.

[cgar]

thanks i will see if i can find the issue.. i saw in the members area the ticket support page that in the instructions we give you our login info? does that mean you guys go in the settings and fix it for us if we place a ticket support?

[cgar]

yeah i cannot find what template is causing this issue

[Lynne]

We do not fix customized styles via the ticket system.

I would suggest you start by looking at the FORUMHOME template since that is where the issue is. Unless that is your vbadvanced page, in which case I have no idea what the name of the template is. To find the template to modify, do this - vboptions > General Settings > Add Template Name in HTML Comments > set to Yes . Then go back to your page and view the source code and you will see the name of the template called around your part of the code. (Sometimes the template is the one mentioned at the very top of the page source.)

[Pocket Aces]

we have thousands of online members and i would like to set the table collapsed by default, meaning, a user needs to click the expand icon to see the list, any quick tips you could provide, tia

[Lynne]

That would required customized code which is something you should ask about on vbulletin.org, the modification site.

[keyloger]

In our site, online users are not showing in any template, including default template :S

[Lynne]

You should start your own thread about your own exact problem.

[keyloger]

You should start your own thread about your own exact problem.

You can not answer in this thread :S

[Lynne]

It's very difficult to tell what your problem is when you have provided no information and you posted in a thread about a different problem than yours. It is always best to start your own thread, put all necessary information in there (when did the problem start? a link to see it, what settings do you have set, etc) and then we can help you better.