Just noticed many (but not all) of my paid subscribers have expired subscriptions, yet remain in my subscribers group..

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  • sross
    Senior Member
    • Mar 2004
    • 660

    [Forum] Just noticed many (but not all) of my paid subscribers have expired subscriptions, yet remain in my subscribers group..

    Hi,

    It looks like a big problem. Some subs expire but the usergroups are remaining as subscribers. I've just stumbled onto this. My subs seem to be configured properly as far as I can tell and the task to update subscriptions runs regularly. I tried updating user ranks and titles to no effect. Is there a way to:

    1. force a check
    2. maybe run a db query so I can atleast identify the accounts in question and manually adjust them. I would rather not have to examine and manually adjust so many accounts.

    Thanks for any help.

    p.s. after more digging it looks like I have 520 people in the subscribers group that should not be there. I just need a way to revert these users back to the basic group without having to spend days doing it manually. If at all possible.
    Last edited by sross; Sat 6 Jul '13, 3:45pm.
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